Summary
Overview
Work History
Education
Skills
References
Timeline
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NEAMYA LEWIS

Florence,MS

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Alorica
Florence, Mississippi
11.2023 - 01.2025
  • Answered customer inquiries via phone, email, and chat.
  • Provided accurate information about products and services to customers.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Assistant Store Manager

Its Fashion
Jackson, MS
02.2022 - 12.2024
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling
  • Created promotional campaigns to increase brand awareness and attract new customers
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary

Customer Service Specialist

Saks Fifth Avenue
Florence, MS
10.2022 - 01.2024
  • Answered incoming customer inquiries regarding product and service information
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints
  • Maintained a high level of professionalism while interacting with customers via phone or email

Customer Service Representative

Adecco
Ridgeland, MS
06.2018 - 08.2021
  • Answered customer inquiries and provided accurate information regarding products and services
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
  • Developed strong relationships with customers by providing personalized assistance and support

Education

High School Diploma -

Florence High School
Florence, MS

High School Diploma -

Hinds Community College
Pearl, MS

Skills

  • Records Management
  • Inventory Control
  • Team Management
  • Sales Techniques
  • Customer Service and Engagement
  • Problem-Solving
  • [Software] expertise

References

References available upon request.

Timeline

Customer Service Representative

Alorica
11.2023 - 01.2025

Customer Service Specialist

Saks Fifth Avenue
10.2022 - 01.2024

Assistant Store Manager

Its Fashion
02.2022 - 12.2024

Customer Service Representative

Adecco
06.2018 - 08.2021

High School Diploma -

Florence High School

High School Diploma -

Hinds Community College
NEAMYA LEWIS