Hi, I’m
Kira Mayfield
Johns Creek,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
years of professional experience
Work History
The Village Vets WestsideAtlanta, GA
CSR - Customer Service Representative
08.2022 - 12.2023
Job overview
- Answering phones, Checking clients in and out, Collecting money, Proficient on Impromed and Avimark program.
Jauch Quartz AmericaLawrenceville, GA
Sales Representative
05.2022 - 08.2022
Job overview
- Entered new purchase orders for customers, Completed open order reports, Sent invoices to customers as well as dunning invoices, Resolved customer issues, Shipped product reels to customers.
Magnolia LawnSuwanee, GA
Office Manager
10.2018 - 05.2022
Job overview
- Collected payments, Supervised office staff, Supported and trained staff, Handled direct administrative issues, Handled general office administration, including Answering all incoming calls, data entry, keeping inventory and ordering supplies, light accounting duties including recording all business payments and income received into Sage, depositing payments up to 10,000+, mailing all statements and processing all payments
Sugar Hill Animal HospitalSugar Hill, GA
Customer Service Representative/Veterinary Assistant
06.2013 - 10.2018
Job overview
- Schedule appointments, Answer multiple phone lines, Check in/out clients, Opening/closing duties.
Education
Lanier Technical College
Associate's degree from Business Administration
06.2016
Skills
- Customer Service
- Data Entry
- Scheduling
- Multi-Line Phone System
- Filing
- Billing
- Clerical
- Office Management
- Administrative Experience
- Accounts Payable
- Accounts Receivable
- Sage
- Salesforce
- Windows
- QuickBooks
- Microsoft Office Suite
- Complaint Handling
- Product Knowledge
- Inbound and Outbound Calling
- CRM Software
- Hospital Experience
- Medical Terminology
Timeline
CSR - Customer Service Representative
The Village Vets Westside
08.2022 - 12.2023
Sales Representative
Jauch Quartz America
05.2022 - 08.2022
Office Manager
Magnolia Lawn
10.2018 - 05.2022
Customer Service Representative/Veterinary Assistant
Sugar Hill Animal Hospital
06.2013 - 10.2018
Lanier Technical College
Associate's degree from Business Administration
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