Kira Nelson
Surprise,AZ
Summary
Proven Customer Relations Manager at Chapman Bell Road, adept in CRM software and workload management, significantly enhanced client loyalty and repeat business. Leveraged strong work ethic and quality assurance skills to exceed customer expectations and contribute to product development through insightful feedback analysis.
Overview
6
6
years of professional experience
Work History
Customer Relations Manager
Chapman Bell Road
Phoenix, AZ
11.2023 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
Sales Agent
Chapman Bell Road
Phoenix, AZ
07.2021 - 11.2023
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Type products or services to promote sales.
Front Desk Receptionist
Archie Cochran Ford
Billings, MT
11.2018 - 05.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Skyview Highschool
Billings, MT05.2015
Skills
- Strong Work Ethic
- Quality Assurance
- CRM software proficiency
- Workload Management
Timeline
Customer Relations Manager
Chapman Bell Road
11.2023 - Current
Sales Agent
Chapman Bell Road
07.2021 - 11.2023
Front Desk Receptionist
Archie Cochran Ford
11.2018 - 05.2021
Skyview Highschool