Alicia Perez
BOISE,ID
Summary
Results-driven professional with a strong background in customer service, team leadership, and operations across food service, childcare, and retail. Experienced in managing teams and overseeing daily operations while prioritizing problem-solving and multitasking. Seeking to apply skills in a role focused on enhancing operational efficiency and driving team success.
Overview
8
8
years of professional experience
Work History
Deli Manager
Pilot
Mountain Home, Idaho
04.2025 - Current
- Managed deli operations and ensured compliance with health and safety regulations.
- Supervised team members to maintain high standards of product quality.
- Assisted customers with product selections and provided exceptional service.
- Trained new employees on food preparation and safety procedures.
- Coordinated inventory management to ensure fresh stock availability.
- Resolved customer complaints in a professional manner.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
Line Worker
Marathon Cheese Factory
Mountain Home, ID
01.2023 - 06.2024
- Keeping the production line moving efficiently, ensuring products are processed and packaged promptly without disruptions.
- Inspecting cheese products for consistency, quality, and adherence to company standards.
- This could include checking for defects, ensuring correct texture, or verifying product weight.
- Adjusting to changing production demands, including shift changes, order volumes, or new product lines.
Lead Provider
Child Care Provider
Mountain Home, ID
01.2022 - 06.2023
- Helping children develop social skills, emotional regulation, and positive relationships with peers and adults.
- Developing programs that encourage creativity, physical activity, play, and outdoor learning.
- Monitoring children’s activities to maintain a safe environment, ensuring safety rules and regulations are followed at all times.
Cashier
Shell Gas Station/Fast Run Gas Station
Aledo, Texas
01.2020 - 09.2022
- Ensuring all purchases are rung up correctly and that customers are charged appropriately.
- Managing difficult customer interactions and ensuring that any problems or concerns are addressed promptly and professionally.
- Adhering to security protocols regarding cash handling, refunds, and transaction disputes.
Kitchen Manager
Eight One Seven
Weatherford, Texas
01.2019 - 01.2021
- Providing feedback, support, and guidance to team members to improve performance and maintain morale.
- Organizing kitchen operations to ensure smooth workflows, reduce wait times, and maintain high productivity.
- Ensuring all food is prepared and presented according to company standards, and that any deviations are promptly addressed.
Sandwich Artist
Subway
Willow Park, Texas
01.2018 - 01.2020
- Handling special requests and dietary needs, ensuring a positive customer experience.
- Prioritizing tasks, such as preparing sandwiches, restocking ingredients, and maintaining cleanliness.
- Following food safety and sanitation guidelines to ensure safe food handling practices.
- Engaging with customers to enhance their dining experience and increase sales.
Education
High School Diploma -
North Hills Private School
Milsap, TexasSkills
- Food safety
- Inventory management
- Quality control
- Customer service
- Time management
- Strategic thinking
- Team oriented
- Communication
Timeline
Deli Manager
Pilot
04.2025 - Current
Line Worker
Marathon Cheese Factory
01.2023 - 06.2024
Lead Provider
Child Care Provider
01.2022 - 06.2023
Cashier
Shell Gas Station/Fast Run Gas Station
01.2020 - 09.2022
Kitchen Manager
Eight One Seven
01.2019 - 01.2021
Sandwich Artist
Subway
01.2018 - 01.2020
High School Diploma -
North Hills Private School