Kira Parrish
Cudahy,WI
Summary
Talented Scheduling Specialist ready to bring my years of experience to any new role. I am efficient in taking a high volume of calls and overcoming issues with a persuasive and firm communication style. Versed in faced paced business operations and scheduling requirements, while mainlining a friendly and reassuring demeanor.
Overview
6
6
years of professional experience
Work History
Scheduling Specialist
SUPERIOR CONTACT
Milwaukee, WI
04.2022 - Current
- As a scheduling specialist I have many different skill sets
- Schedule maintenance and repair appointments on home appliances, HVAC, plumbing, electrical, and generators.
- My scheduling responsibilities range in three different states, with different scheduling criteria for each territory.
- Created new accounts and updated existing customer information with most current details.
- Average a 4 minute and 30 second call time while still maintaining a high quality assurance score, and navigating through many pages of sensitive material.
- Gave out knowledgeable details regarding business offerings and procedures.
- Used CRM (Customer Resource Manager) to document calls and schedule appointments.
- In addition to scheduling appointments, I also assist customers with billing inquiries, incorrect billing claims, account updates, cross/up selling service policies. H
- Handle emergency service calls (CO and gas leak, uncontrolled water leaks, electrical emergencies).
- Maintain a professional, patient, and friendly demeanor
- Collaborated with other departments on special projects requiring additional personnel resources.
- Evaluated current scheduling practices and made recommendations for improvement where necessary.
- Ability de-escalate upset customers, and ensure prompt service and solutions.
Server
Chili's
Cudahy, WI
11.2019 - 03.2020
- I was a server at Chili's in Cudahy, WI from November 2019 to March 2020.
Server/Bartender
Buffalo Wild Wings
Sheboygan Falls, WI
04.2019 - 09.2019
- I worked as a server and bartender at Buffalo Wild Wings in Sheboygan Falls, WI from April 2019 to September 2019.
Server
Cracker Barrel
Summerville, SC
10.2018 - 03.2019
- I was a server at Cracker Barrel in Summerville, SC from October 2018 to March 2019.
Education
Skills
- Professional telephone demeanor
- Customer relations skills
- Recordkeeping understanding
- Documentation abilities
- Documentation skills
- Workflow Optimization
- Critical Thinking
- Telephone Etiquette
- Problem-Solving
- CRM Software
- Computer Skills
- Attention to Detail
- Strong Work Ethic
- Effective Multitasking
- Schedule Coordination
- Customer Service
- Waitress
- POS
Assessments
- Basic computer skills, Proficient, 03/01/22, Performing basic computer operations and troubleshooting common problems
- Sales skills, Completed, 03/01/22, Influencing and negotiating with customers
- Call center customer service, Proficient, 03/01/22, Demonstrating customer service skills in a call center setting
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Scheduling Specialist
SUPERIOR CONTACT
04.2022 - Current
Server
Chili's
11.2019 - 03.2020
Server/Bartender
Buffalo Wild Wings
04.2019 - 09.2019
Server
Cracker Barrel
10.2018 - 03.2019
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