Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kira Sheehan

Gray ,PA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Patient Service Representative

Forefront Dermatology
Johnstown , PA
05.2023 - Current
  • Assisted in the implementation of new technologies and processes to improve patient access services.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Initiated application processes to add patients to medication assistance programs.
  • Obtained proper authorization and identification to release confidential medical records.
  • Referred patients to appropriate professionals and services.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Optimized team performance by training new hires on use of equipment, standard procedures, and organizational policies.

Housekeeping

Seven Springs Resort
Champion, PA
09.2022 - 05.2023
  • Communicated with maintenance team on damages that need repaired.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.

Customer Service Representative

Salem Solutions
Johnstown , PA
12.2020 - 08.2022
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Direct Support Professional

Croyle- Nielsen Therapeutic Associates
Somerset , PA
04.2020 - 11.2020
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Documented current patient information to update vital signs, behaviors and eating habits.

Pill Packer

Boswell Prescription Center
Boswell, PA
03.2019 - 10.2020
  • Accomplished production goals by working with speed and accuracy.
  • Verified labels for appropriate order numbers and item specifications.
  • Restocked shelves and prepared expired drugs for return.
  • Supported pharmacist in preparing daily prescriptions.
  • Followed strict confidentiality protocols to protect customers' private medical information.
  • Flagged potential side effects and allergies to prescribed medications for patients.

2nd Assistant Manager

Martin General Store
Gray , PA
10.2016 - 09.2020
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Delegated daily tasks to team members to optimize group productivity.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

High School Diploma -

North Star High School
Boswell, PA
05.2017

Skills

  • Verbal and Written Communication
  • Documentation and Reporting
  • Staff Training and Development
  • Preparing Bulk Medications
  • Ordering and Stocking Medications
  • Customer Service
  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Call Center Operations
  • Calm and Professional Under Pressure

References

Judy Mayse

(814) 421-7344

Josie Berzonski 

(814) 485-3428 

Tina Buckham 

(814) 279-5216 

Timeline

Patient Service Representative

Forefront Dermatology
05.2023 - Current

Housekeeping

Seven Springs Resort
09.2022 - 05.2023

Customer Service Representative

Salem Solutions
12.2020 - 08.2022

Direct Support Professional

Croyle- Nielsen Therapeutic Associates
04.2020 - 11.2020

Pill Packer

Boswell Prescription Center
03.2019 - 10.2020

2nd Assistant Manager

Martin General Store
10.2016 - 09.2020

High School Diploma -

North Star High School

Similar Profiles

CREATE PROFILE
Kira Sheehan