Kira White
San Antonio,TX
Summary
Customer Service Specialist with a solid history at IBEX Global, recognized for delivering outstanding service and expertly managing medical claims. Strong proficiency in active listening and call center operations has consistently enhanced customer satisfaction and streamlined operational effectiveness.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
IBEX Global
San Antonio, Texas
02.2020 - 08.2024
- Coordinated client transportation services in alignment with their medical insurance plans.
- Answered customer inquiries via phone, email, and chat.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Tx Tag
San Antonio, Texas
02.2018 - 01.2020
- Updated databases with new and modified customer data.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated system with order specifics and customer details, preferences, and billing information.
Customer Service Representative
United Health Care: CSR
Temple, Texas
03.2015 - 01.2018
- Reviewed and processed medical claims for accuracy according to insurance guidelines.
- Guided customers in finding co-pay details, ensuring clarity and satisfaction
- Maintained a high level of professionalism when dealing with difficult customers.
Education
High School Diploma -
CHC Christian Private School
Skills
- Scheduling
- Script adherence
- Active listening
- Appointment scheduling
- Inbound and outbound calling
- Call center experience
References
- T. Moore - 726-465-4325
- E. Granado - 210-962-0899
Timeline
Customer Service Representative
IBEX Global
02.2020 - 08.2024
Customer Service Representative
Tx Tag
02.2018 - 01.2020
Customer Service Representative
United Health Care: CSR
03.2015 - 01.2018
High School Diploma -
CHC Christian Private School
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