Cashier
711 Gas Station
Kiran Pokharel
Germantown,MD
Summary
Energetically driven and customer-focused, I excel in fast-paced retail environments, as demonstrated during my tenure at Burger King. Leveraging strong communication and cash management skills, I significantly enhanced customer satisfaction and streamlined transactions. My ability to maintain accurate cash drawers and foster positive customer relations showcases my dedication to excellence and teamwork.
Work History
Cashier/service
Burger King
Germantown, MD
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Bachelors - Commerce Management
Jain University
India2004
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Cash handling and management
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Order Taking
- Basic Math Competence
- Cash register systems
- Payment Processing
- Product restocking
- Refunds and exchanges
- Product Knowledge
- POS system operations
- POS Systems
- Refund handling
- Staff Training
- Inventory Management
- ID Verification
- Inventory Control
- Order Packaging
- Daily Reporting
- Drawer balancing
- Time Management
- Lower body strength
- Physical Fitness
- Stamina
- Teamwork and Collaboration
- Decision-Making
- Team Development
Timeline
Cashier/service
Burger King
09.2024 - Current
Cashier
711 Gas Station
Bachelors - Commerce Management
Jain University