Summary
Overview
Work History
Education
Skills
Websites
Timeline
ACTIVITIES
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KIRBY ROSE ANDERSON

Woburn

Summary


Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.

Overview

7
7
years of professional experience

Work History

Receptionist

Benchmark Senior Living
06.2023 - Current
  • Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
  • Maintained accurate records of visitor logs and correspondence to ensure compliance with company policies.
  • Developed standard operating procedures for front desk operations, contributing to consistency in service delivery.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Event Server

Fairways Country Club
06.2023 - Current
  • Delivered exceptional food and beverage service to guests at various events.
  • Collaborated with event coordinators to ensure seamless execution of service standards.
  • Maintained cleanliness and organization of dining areas during high-volume events.
  • Assisted in training new servers on best practices and service protocols.
  • Responded promptly to guest inquiries, enhancing overall customer satisfaction.
  • Implemented efficient table setup and breakdown processes, optimizing workflow during events.
  • Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Provided friendly, courteous service to create memorable moments for guests.

Paraprofessional

Woburn Public Schools
09.2022 - Current
  • Assisted teachers in implementing individualized education plans for students with diverse learning needs.
  • Developed and maintained positive relationships with students to foster a supportive learning environment.
  • Collaborated with educators to adapt instructional materials and methods for varied learning styles.
  • Monitored student progress and provided feedback to teachers on academic performance and behavioral issues.

WAITSTAFF

DAVE AND BUSTERS
05.2021 - 12.2022
  • I have been a server, part of waitstaff for about a year. Have served sections with about 12 or more tables. Used a QR code system to order as well as a mini tablet with the micros system on it.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

SERVER

BENCHMARK SENIOR LIVING
01.2018 - 01.2021
  • I was a server here and through time I grew in the ranks, trusted enough to work reception. Was dealing with residents, helping in the kitchen, and serving food
  • Assisted residents with meal selection, accommodating dietary restrictions and preferences effectively.
  • Trained new servers on service protocols, enhancing team efficiency and cohesion.
  • Maintained cleanliness and organization of dining areas, adhering to health and safety standards.

Education

High School Diploma -

Woburn Memorial High
Woburn, MA
06-2021

Criminal Justice

Thomas College
Waterville, ME

Skills

  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer/Client relations
  • Appointment scheduling
  • Efficient food delivery
  • Food station setup
  • Stress tolerance
  • Strong teamwork
  • Behavior management
  • Effective communication
  • Helping students with special needs
  • Small group and individual assistance
  • Calm and patient demeanor
  • Teacher support
  • Data collection

Timeline

Receptionist

Benchmark Senior Living
06.2023 - Current

Event Server

Fairways Country Club
06.2023 - Current

Paraprofessional

Woburn Public Schools
09.2022 - Current

WAITSTAFF

DAVE AND BUSTERS
05.2021 - 12.2022

SERVER

BENCHMARK SENIOR LIVING
01.2018 - 01.2021

High School Diploma -

Woburn Memorial High

Criminal Justice

Thomas College

ACTIVITIES

I’ve been volunteering with the local Boys and Girls Club for years, raising money for a soup kitchen. Helped neighbors after surgery. I’ve been known to babysit, so I’m good with kids. I’ve been an athlete for as long as I can remember, so I'm a good team player.

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