Kirenia Quesada Ge
Las Vegas,NV
Summary
Proven multitasker and exceptional communicator, I enhanced guest experiences at The Great Greek Mediterranean through efficient service and strong team collaboration. Trained employees at Las Vegas Tactical, significantly reducing transaction errors. Fluent in Spanish and English, my adaptability and customer service skills consistently foster positive environments and efficient operations.
Overview
3
3
years of professional experience
Work History
Server
The Great Greek Mediterranean
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
House /Housekeeping /Lead Front Desk Receptionist
Sol Río Lunas Y Mares
Holguín , Cuba
11.2021 - 09.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Changed bed linens and collected soiled linens for cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Cashier Trainer
Las Vegas Tactical
01.2023 - 11.2023
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Computer Engineer - Computer Software And Media Applications
Informatics Science University
La Havana,Cuba 07.2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Memory retention
- Safe Food Handling
- Team Player
- Warm and Friendly
- Adaptable and Flexible
- Multitasking
- Multitasking Abilities
- High Energy and Stamina
- I speak Spanish ,English and a little Italian
Timeline
Server
The Great Greek Mediterranean
11.2023 - Current
Cashier Trainer
Las Vegas Tactical
01.2023 - 11.2023
House /Housekeeping /Lead Front Desk Receptionist
Sol Río Lunas Y Mares
11.2021 - 09.2022
Computer Engineer - Computer Software And Media Applications
Informatics Science University
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