Kiri Diaz
Pullman,WA
Summary
Friendly and welcoming, with honed ability to create positive and inviting atmosphere. Possesses strong communication skills and experienced in efficient management of reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Restaurant Hostess
Sterling's Restaurant
Richland, WA
03.2025 - 08.2025
- Greeted and seated guests efficiently, ensuring optimal dining experience.
- Managed waiting lists and reservations using restaurant management software.
- Provided menu information and answered guest inquiries.
- Maintained cleanliness and organization of host area
- Collaborated with servers to ensure timely service delivery.
- Assisted in training new staff on hosting procedures and customer service standards.
Coaching Assistant
NBC Basketball Camp
Pasco, WA
07.2025 - 07.2025
- Assisted in developing training materials for coaching sessions.
- Supported coaches in organizing and executing practice schedules.
- Facilitated communication between coaches and athletes regarding goals.
- Observed training sessions to identify areas for improvement in techniques.
- Promoted good sportsmanship with competing teams on- and off-field.
- Was fully responsible of 8 children ranging ages 11-13.
Cashier, Deli Worker, Ice Cream Worker, Barista
Country Mercantile
Richland, WA
03.2024 - 08.2024
- Processed customer transactions efficiently.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Assisted with inventory management by restocking shelves and organizing merchandise displays.
- Prepared sandwiches, scooped ice cream, and made coffee with a focus on efficiency and adherence to hygiene standards.
Education
Bachelor of Science - Kinesiology
Washington State University
Pullman, WA05-2029
High School Diploma -
Hanford High School
Richland, WA06-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Cash handling
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- CPR Certified (2023 - 2025)
- Food Handlers Card (2025 - 2027)
Timeline
Coaching Assistant
NBC Basketball Camp
07.2025 - 07.2025
Restaurant Hostess
Sterling's Restaurant
03.2025 - 08.2025
Cashier, Deli Worker, Ice Cream Worker, Barista
Country Mercantile
03.2024 - 08.2024
Bachelor of Science - Kinesiology
Washington State University
High School Diploma -
Hanford High School