Kirk Davis
The Bronx
Summary
Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining, and entertainment offerings. Excellent interpersonal and communication skills.
Overview
34
34
years of professional experience
3
3
years of post-secondary education
Work History
Concierge
2280 Condominiums
New York
07.2010 - Current
- Greeted residents and guests with a welcoming attitude.
- Resolved resident inquiries and service requests promptly to enhance satisfaction.
- Coordinated maintenance and repair services for resident units effectively.
- Oversaw package deliveries and organized storage for residents to ensure accessibility.
- Maintained building security through access control protocols diligently.
- Organized events and activities to foster community engagement regularly.
- Provided local area information and recommendations to residents accurately.
- Collaborated with staff to ensure smooth daily operations consistently.
- Addressed customer complaints efficiently, achieving satisfactory resolutions to maintain service quality.
- Directed incoming calls and messages to appropriate staff or residents.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Answered guest questions regarding local area, facilities and amenities.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Maintained guest privacy and building reputation by keeping information confidential.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
- Kept updated records of guest feedback forms in order to measure service quality over time.
- Arranged wake-up calls, dry cleaning and pet care as requested by patrons.
- Retained knowledge of local events to offer recommendations and personal services.
- Facilitated communication between guests and hotel services, such as housekeeping and dining.
- Managed guest check-ins and check-outs, ensuring a seamless experience.
Concierge
The Bancroft
New York
05.1992 - 05.2000
- Greeted residents and guests with a welcoming attitude.
- Assisted residents with inquiries and service requests promptly.
- Coordinated maintenance and repair services for resident units effectively.
- Managed package deliveries and storage for residents efficiently.
- Maintained building security through access control protocols diligently.
- Organized events and activities to foster community engagement regularly.
- Provided local area information and recommendations to residents accurately.
- Collaborated with staff to ensure smooth daily operations consistently.
- Resolved customer complaints efficiently, ensuring satisfactory outcomes and maintaining service quality.
- Directed incoming calls and messages to appropriate staff or residents.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Answered guest questions regarding local area, facilities and amenities.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Maintained guest privacy and building reputation by keeping information confidential.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Entered work orders for housekeeping, pest control and maintenance issues.
- Delivered comprehensive information on city attractions, dining, and transportation, enhancing guest experiences.
- Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
- Kept updated records of guest feedback forms in order to measure service quality over time.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Assisted in arranging for restaurant reservations and limousines upon guest request.
- Monitored inventory levels of supplies required for daily operations including brochures and maps.
- Arranged special accommodations for guests to enhance visitor experiences.
- Arranged wake-up calls, dry cleaning and pet care as requested by patrons.
- Retained knowledge of local events to offer recommendations and personal services.
- Coordinated special requests for guests, such as flowers or champagne, to elevate their arrival experience.
- Scheduled conference room and other reservations using proprietary software.
Education
Political Science
SUNY PURCHASE
Harriman, NY 05.1981 - 05.1984
Benjamin Franklin H.S
New York, NYSkills
- Package management
- Event organization
- Customer service
- Access control
Timeline
Concierge
2280 Condominiums
07.2010 - Current
Concierge
The Bancroft
05.1992 - 05.2000
Political Science
SUNY PURCHASE
05.1981 - 05.1984
Benjamin Franklin H.S