Summary
Overview
Work History
Education
Skills
Timeline
Server

Kirk Keating

The Villages,FL

Summary

Dependable [Manager] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

27
27
years of professional experience

Work History

Server

Suleiman Restaurant Group
01.2020 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for casual restaurant with social relevancy and intentionality

Manager

Culvers
02.2018 - 02.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success

Deli Clerk

Publix
09.2016 - 02.2018

Manager

Dave & Buster's
05.2010 - 09.2016
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Server

Dave & Buster's
05.1996 - 05.2010

Education

Bachelor of Arts - Education

West Virginia University
Morgantown, WV
04.1996

Skills

  • Account and Territory Management
  • Performance Tracking and Evaluations
  • Coaching and Mentoring
  • Customer Relationship Management
  • Scheduling and Coordinating

Timeline

Server

Suleiman Restaurant Group
01.2020 - Current

Manager

Culvers
02.2018 - 02.2020

Deli Clerk

Publix
09.2016 - 02.2018

Manager

Dave & Buster's
05.2010 - 09.2016

Server

Dave & Buster's
05.1996 - 05.2010

Bachelor of Arts - Education

West Virginia University

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Kirk Keating