Kirk Smith
Fort Wayne,IN
Summary
District Sales Manager with 17 years of industry success. Passionate about transforming territory sales and marketing programs. Demonstrated track record of aligning sales and marketing initiatives to influence buying decisions. Resolves complex solutions and implements data-driven recommendations. Skilled in learning and adapting to changing environments in competitive landscapes. Understands customer needs and provides optimal solutions.
Overview
23
23
years of professional experience
Work History
District Sales Manager
Grainger Industrial Supply
Fort Wayne, IN
11.2016 - Current
- Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
- Increased sales revenue by developing and implementing effective sales strategies for the district.
- Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.
National Accounts Manager
Grainger Industrial Supply
Fort Wayne, IN
07.2011 - 11.2016
- Developed customized proposals for prospective clients, highlighting unique value propositions that addressed their specific needs.
- Collaborated with cross-functional teams to develop tailored solutions for national accounts.
- Mentored junior team members providing guidance on best practices in managing large-scale accounts effectively.
- Negotiated advantageous contracts, ensuring profitability and customer satisfaction.
- Managed a portfolio of high-value clients, maintaining excellent service levels and fostering loyalty.
Account Manager
Grainger Industrial Supply
Fort Wayne, IN
11.2005 - 07.2011
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Educated clients on new products or services to increase customer engagement with brand.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Account Manager
Quest Diagnostic Laboratories
Fort Wayne, IN
04.2001 - 11.2005
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Education
Bachelor of Science - Organizational Leadership
Indiana University - Purdue University Fort Wayne
Fort Wayne, IN06.1995
Associate of Science - Marketing And Distribution
Indiana University - Purdue University Fort Wayne
Fort Wayne, IN06.1995
Skills
- Sales Team Leadership
- Sales Presentations
- Goal Setting
- Sales expertise
- Sales Analysis
- Contract Negotiation
- Business development and planning
- Direct Sales
- Competitive Analysis
- Revenue Growth
- Time Management
Timeline
District Sales Manager
Grainger Industrial Supply
11.2016 - Current
National Accounts Manager
Grainger Industrial Supply
07.2011 - 11.2016
Account Manager
Grainger Industrial Supply
11.2005 - 07.2011
Account Manager
Quest Diagnostic Laboratories
04.2001 - 11.2005
Bachelor of Science - Organizational Leadership
Indiana University - Purdue University Fort Wayne
Associate of Science - Marketing And Distribution
Indiana University - Purdue University Fort Wayne