Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KIRKLAND HESTER

Palm Harbor,FL

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

High Risk Case Manager

Lutheran Services Florida
06.2022 - Current
    • Developed and implemented comprehensive case management plans to address client needs and goals.
    • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
    • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
    • Monitored clients' progress and tracked client services to provide crisis interventions.
    • Utilized trauma-informed approach to promote healing and empowerment for clients.
    • Provided leadership, guidance and support to staff members.

Police Communications Dispatcher

NTECC
03.2022 - 05.2022
    • Questioned callers to determine nature of problems and locations to direct type of response needed.
    • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
    • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
    • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
    • Routed calls to police, fire, and ambulance service to meet individual call needs.

Child Care Licensing Inspector

HHSC
08.2018 - 11.2021
  • Documented data and completed accurate updates to case records.
  • Assisted families in navigating social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Facilitated family meetings to ensure communication and collaboration between family members.
  • Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
  • Completed comprehensive assessments of families to identify needs and develop treatment plans.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs

Education

Master of Science - Criminal Justice

Tarleton State University
Stephenville, TX
05.2022

Bachelor of Science - Criminal Justice

University of Central Florida
Orlando, FL
12.2015

Skills

  • Social Work
  • Microsoft Outlook
  • Microsoft Access
  • Microsoft Office
  • Client Empowerment
  • Complex Problem-Solving
  • Home Visits and Inspections
  • Emotional Awareness
  • Teamwork
  • Meeting deadlines
  • Working in High Pressure Situations
  • Excellent risk assessment abilities

Certification

  • Certified Case Manager, October 2023

Timeline

High Risk Case Manager

Lutheran Services Florida
06.2022 - Current

Police Communications Dispatcher

NTECC
03.2022 - 05.2022

Child Care Licensing Inspector

HHSC
08.2018 - 11.2021

Master of Science - Criminal Justice

Tarleton State University

Bachelor of Science - Criminal Justice

University of Central Florida

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KIRKLAND HESTER