Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kirsten Ballard

Elizabethtown

Summary

Proven leader in the hospitality sector, adept at operations management and staff development, with a track record of boosting sales and profitability at Wings And Rings. Excelled in motivating teams for peak performance and forging strong relationships with partners, significantly enhancing customer satisfaction and brand loyalty.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant General Manager

Dave and Busters
07.2024 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

General Manager

Wings And Rings
04.2021 - 07.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

Associates In Arts -

Elizabethtown Community And Technical College
Elizabethtown, KY

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development

Certification

Servsafe Certified in Management

Public Health and Wellness Certificate

Timeline

Assistant General Manager

Dave and Busters
07.2024 - Current

General Manager

Wings And Rings
04.2021 - 07.2024

Servsafe Certified in Management

Public Health and Wellness Certificate

Associates In Arts -

Elizabethtown Community And Technical College
Kirsten Ballard