Kirsten Ballard
Elizabethtown
Summary
Proven leader in the hospitality sector, adept at operations management and staff development, with a track record of boosting sales and profitability at Wings And Rings. Excelled in motivating teams for peak performance and forging strong relationships with partners, significantly enhancing customer satisfaction and brand loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Dave and Busters
07.2024 - Current
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
General Manager
Wings And Rings
04.2021 - 07.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Associates In Arts -
Elizabethtown Community And Technical College
Elizabethtown, KYSkills
- Staff management
- Inventory control
- Operations management
- Staff development
Certification
Servsafe Certified in Management
Public Health and Wellness Certificate
Timeline
Assistant General Manager
Dave and Busters
07.2024 - Current
General Manager
Wings And Rings
04.2021 - 07.2024
Servsafe Certified in Management
Public Health and Wellness Certificate
Associates In Arts -
Elizabethtown Community And Technical College
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