Kirsten Bednarczyk
Harrison Township,MI
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Marriott. Proven ability to enhance guest experiences through effective communication and team collaboration. Expertise in cash handling and maintaining cleanliness standards, ensuring high-quality service in fast-paced environments. Committed to fostering guest loyalty and satisfaction.
Overview
17
17
years of professional experience
Work History
Server
Marriott
Detroit, MI
09.2008 - 11.2025
- Delivered exceptional customer service by efficiently resolving guest inquiries and needs.
- Oversaw cleanliness and organization of dining areas to elevate guest satisfaction.
- Facilitated collaboration with kitchen staff to guarantee timely food delivery and adherence to presentation standards.
- Exhibited adaptability by mastering menu items and daily specials for precise customer recommendations.
Barista
Village Green Market
Lenox, MI
04.2022 - 10.2023
- Delivered high-quality beverages and exceptional customer service in fast-paced environment.
- Operated espresso machines and brewing equipment to prepare a variety of coffee drinks.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Trained new baristas on beverage preparation techniques and customer service protocols.
- Managed inventory levels, placing orders to ensure availability of essential supplies.
- Developed relationships with regular customers, enhancing loyalty and repeat business.
- Collaborated with team members to create seasonal beverage menu and promotions.
- Maintained a clean and organized workspace for optimal productivity and safety.
Banquet Captain
St Clair Inn
St Clair, MI
09.2019 - 03.2020
- Supervised banquet staff to ensure seamless event execution and high service standards.
- Coordinated with kitchen and service teams to deliver timely food and beverage service during events.
- Trained new employees on service protocols and operational procedures for banquets.
- Managed inventory of supplies, ensuring readiness for upcoming events while minimizing waste.
- Developed floor plans and seating arrangements to optimize guest experience and accommodate special requests.
- Led pre-event meetings to align team objectives and clarify roles for successful event execution.
- Resolved guest inquiries and issues promptly, enhancing overall event experience and client relationships.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
Education
Cosmetology License - Cosmetology
Sibyl Beauty School
Detroit, MI09.1984
High School Diploma - English
East Detroit
East Detroit, MI06.1983
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- High volume dining
- Team collaboration
- Sales techniques
- Table bussing
- Guest relations management
- Point of sale operation
Timeline
Barista
Village Green Market
04.2022 - 10.2023
Banquet Captain
St Clair Inn
09.2019 - 03.2020
Server
Marriott
09.2008 - 11.2025
Cosmetology License - Cosmetology
Sibyl Beauty School
High School Diploma - English
East Detroit