Kirsten Butler
Castle Rock,CO
Summary
Dynamic leader with a proven track record in senior living, enhancing operational efficiency, and fostering strong relationships. Adept at strategic troubleshooting and innovative problem-solving, I excel in creating collaborative environments that elevate resident satisfaction and drive retention. Passionate about empowering teams and streamlining processes for impactful results.
Overview
29
29
years of professional experience
Work History
Divisional Onboarding Specialist
Experience Senior Living
Denver, CO
09.2025 - Current
- Delivered high-touch onboarding experience, fostering confidence and connection for new hires from day one.
- Acted as primary resource for new employees during fast-paced hiring timeline during Fort Collins opening.
- Visited several communities to investigate processes in an initiative to streamline compliance for document retention processes.
- Partnered with HR, hiring managers, and IT to ensure smooth and flexible onboarding.
- Managed onboarding documentation and compliance while adapting processes to organizational growth.
- Cultivated strong relationships that enhanced engagement, belonging, and early retention.
Regional Business Office Manager
Stellar Senior Living
Lakewood, CO
11.2022 - 10.2025
- Managed resident billing, accounts receivable, and financial reporting, ensuring accuracy and minimizing outstanding balances, as well as the successful transition from one management company to the next.
- Streamlined administrative processes to improve operational efficiency and support smooth day-to-day activities.
- Fostered strong relationships with residents, families, providers, and corporate teams, providing exceptional customer service.
- Led hiring, training, performance management, and daily operations, mentoring up to five BOMs across multiple states and stepping in as interim BOM during vacancies
Brand Ambassador/Catering Manager
Peak Refreshments
Denver, CO
08.2021 - 11.2022
- Spearheaded launch of startup meal delivery service and developed structured catering program for office vending service company.
- Implemented targeted marketing strategies and organized events to attract clients for fundraising platform.
- Created tailored support for prospective clients by crafting impactful social media content and designing personalized campaigns.
Certified Senior Advisor
Senior Care Kelly
Denver, CO
10.2020 - 05.2021
- Effectively brought the founder's vision to life by empowering elders and their families to navigate life's transitions through classrooms, personalized coaching, and senior living placement, while also providing support through data tracking, administrative tasks, and project management.
- Guided clients through the complex journey of senior living by facilitating family discussions and introducing them to suitable community resources, ensuring a smooth transition for all involved.
- Conducted the SeniorCare 101 webinar, delivering essential information and resources to families on their caregiving journey, fostering informed decision-making and confidence.
- Achieved certification from the Society of Certified Senior Advisors and participated in Teepa Snow's Positive Approach to Care training, enhancing my knowledge of different types of dementia.
Assistant Executive Director
Bonaventure
Castle Rock, CO
02.2019 - 03.2020
- Collaborated with the Regional Director to cultivate a synergetic environment across teams, significantly contributing to the overall success of the facility and improving operational efficiency.
- Trained staff on operational procedures, company policies, and state regulations, ensuring compliance while fostering a culture of excellence and accountability.
- Elevated resident satisfaction to the highest levels in recent years by implementing innovative problem-solving strategies and consistently delivering on commitments, thereby enhancing the overall living experience.
- Strengthened community relations by re-engaging previously hesitant vendors and partnering with them to create a positive environment, while managing the roles of Executive Director and Dining Services Manager, in tandem with Assistant Executive Director position to achieve a three-year high occupancy rate of 70%.
Maître D' Trainer | Accounting Manager | Assistant General Manager
Maggiano's
Englewood, CO
05.2012 - 10.2018
- Oversaw the financial management of a $12 million annual operation, earning recognition for exceptional service that led to a promotion to Accounting Manager within 10 months, and subsequently to Assistant General Manager, significantly expanding my scope of responsibilities.
- Selected for the Future Leadership Training program, alongside 25 managers from across the company, demonstrating a commitment to personal and professional growth within the organization.
- Executed HR functions, including hiring, training, and developing a diverse team of over 160 staff members, fostering a culture of inclusivity and high performance.
- Played a key role in a team that achieved outstanding KPI placements, finishing 2nd out of 52 restaurants overall, securing 1st in Banquets and 3rd in Carryout & Delivery; additionally, led successful annual fundraising campaigns for Make-A-Wish and was one of five female leaders chosen to attend the national Women's Foodservice Forum.
Trainer | Assistant Manager | General Manager
On The Border
Atlanta, Athens, Charlotte, Lexington, Colorado Springs
09.1997 - 03.2012
- Promoted to management after one year as an opening unit trainer, overseeing the successful launch of three new locations. Gained comprehensive experience by leading all departments, ultimately being promoted to General Manager.
- Played an integral role in launching the company's first remote catering business, expanding into a new market.
- Led with a strong focus on training and development while driving profitability through optimized cost control, scheduling, inventory management, and ordering processes.
- Directed the transition from Micros to Aloha computer systems, completing the implementation on time, while also organizing impactful community events, including a Relay for Life benefit raising $2,300 in a single day, as well as numerous school give back nights.
Education
Assisted Living Administrator's License -
Leading Age
10.2024
Certified Senior Advisor -
Society of Certified Senior Advisors
03.2021
High School Diploma -
East Mecklenburg High School
Charlotte, NY03.2018
ServSafe Manager Certification - Food safety management practices
Skills
- Operational efficiency
- Collaborative team creation
- Partnership development
- Innovation and creativity
- Resident/family satisfaction
- Strategic troubleshooting
- Relationship management
Volunteer Experience
- Board Member, Wishes & Heroes, 2020-2025
- PTO Co-President, Aspen View Academy, 2018-2022
- Wish Granter, Make A Wish Colorado, 2015-present
Timeline
Divisional Onboarding Specialist
Experience Senior Living
09.2025 - Current
Regional Business Office Manager
Stellar Senior Living
11.2022 - 10.2025
Brand Ambassador/Catering Manager
Peak Refreshments
08.2021 - 11.2022
Certified Senior Advisor
Senior Care Kelly
10.2020 - 05.2021
Assistant Executive Director
Bonaventure
02.2019 - 03.2020
Maître D' Trainer | Accounting Manager | Assistant General Manager
Maggiano's
05.2012 - 10.2018
Trainer | Assistant Manager | General Manager
On The Border
09.1997 - 03.2012
Assisted Living Administrator's License -
Leading Age
Certified Senior Advisor -
Society of Certified Senior Advisors
High School Diploma -
East Mecklenburg High School