Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kirsten Crispin

Montgomery,AL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Corporate Trainer

Timeless Management
03.2021 - 11.2023
  • Collaborated with management to identify company training needs and scheduling.
  • Monitored employee progress and gave feedback to management and additional training requirements.
  • Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
  • Created training programs and instructional materials to further educate personnel.
  • Conducted evaluations and observed employee performance to identify areas of needed improvement.

Tax Associate Seasonal

TurboTax
11.2020 - 03.2021
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
  • Secured and properly handled confidential data to protect against unauthorized access, improper transmission and unapproved disclosure.
  • Developed in-depth knowledge of client business and industry through direct interaction while working on various aspects of engagement.

Customer Service Representative

Apple
04.2019 - 11.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Onboarding Specialist

NextWave Advocacy
02.2017 - 04.2019
  • Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Reviewed onboarding processes regularly, identifying and correcting deficiencies.
  • Developed and updated onboarding materials, keeping pace with changes to market place and company.

Store Manager

Kali's
08.2015 - 02.2017
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.

Education

Bachelor of Science - Criminal Justice

University of Alabama
Tuscaloosa, AL

Skills

  • Data Entry
  • Product Knowledge
  • Account Updating
  • Information Security
  • Call Management
  • Appointment Scheduling
  • Customer Relationship Management (CRM)
  • Customer RMA Management
  • Team Development
  • Receiving Support
  • Complaint Resolution
  • Customer Relations

Accomplishments

  • Achieved Rookie of the Week by completing 10 Sales with accuracy and efficiency.
  • Won quickest promotion by getting promoted within only 2 Weeks

Timeline

Corporate Trainer

Timeless Management
03.2021 - 11.2023

Tax Associate Seasonal

TurboTax
11.2020 - 03.2021

Customer Service Representative

Apple
04.2019 - 11.2020

Onboarding Specialist

NextWave Advocacy
02.2017 - 04.2019

Store Manager

Kali's
08.2015 - 02.2017

Bachelor of Science - Criminal Justice

University of Alabama

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Kirsten Crispin