Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirsten Douglas

Fort Lauderdale,Florida

Summary

My first experience with working started in 2018 while volunteering as a cashier/stocker at a thrift store that goes by the name Hidden Treasure. I previously served as a cashier at a meat market that goes by the name Sunrise Meats Inc. In additional, I have experience working as a Agent & Client Service Representative at Universal Property and Casualty Insurance Company overseeing homeowner insurance policies. I’m experienced with assisting kids for 19 years as I’ve taken care of three siblings and one have been diagnosed with terminal cancer and autism. I’ve also volunteered with kids with disabilities as a Bobcat Buddy in primary school. Working at Atlantis Bahamas help me being experienced in designing international and domestic travel packages, including cruises, land packages and travel itineraries to include air, car and hotel. Having the work experience I have helped me gain excellent communication and relationship building skills. My accomplishments I have achieved are joining the soccer team for 3 years, volunteering for 2 years and working in the professional field for 6 years, and recently receiving my certification for small business and entrepreneurship. I’m currently in the process of receiving certification for digital technology. I’m presently working as a sales associate at Hustler Hollywood and was recognized as employee of the month of March 2023 and multiple recognition for my hard work. My next step is attending Broward College to earn my degree in Human Resources.

Overview

6
6
years of professional experience

Work History

Sales Associate

Hustler Hollywood
Fort Lauderdale, FL
04.2022 - Current
  • Processing inventory orders.
  • Restocking/cleaning store products.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Assisted customers with product selection, sizing and styling.
  • Demonstrated knowledge of store products and services.
  • Promoted special offers and discounts to encourage additional purchases.

Travel Advisor/Front Desk Receptionist

Atlantis Bahama
Plantation, FL
03.2023 - 10.2023
  • Advised clients on travel destinations, transportation options, accommodations, and activities available at their destination.
  • Providing quotes for room ,add-on, and transportation
  • Answered inquiries from customers regarding visa requirements, passport regulations, health precautions, currency exchange rates, climate conditions and other related topics.
  • Processed payments using a variety of methods including cash, credit cards or online payment services.
  • Prepared invoices for customer purchases as well as expense reports for business travelers.
  • Handling inbound and outbound calls; 50-70 calls per day
  • Performed data entry into computer systems to maintain accurate records of customer information.

Agent & Client Service Representative

Universal Property and Casualty Insurance Company
Fort Lauderdale, Florida
06.2022 - 02.2023
  • Provided customer service to clients through phone and email communication.
  • Processing ACH Payments, check, or credit card according to company guidelines
  • Sending invoices to underwriting department
  • Handling outbound calls; 60-90 calls per day
  • Prepared promotional materials for marketing campaigns.
  • Investigated, evaluated, and determined coverage for homeowners insurance claims.
  • Resolved complex homeowner's property damage claims by analyzing facts, policies and applicable laws.

Cashier/Grocery Clerk

Sunrise Meats Inc
Fort Lauderdale, FL
06.2019 - 02.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, exchanges, credits or change due to customers.
  • Operate through low temperature due to store produce
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Cashier/Stocker

Hidden Treasure
Fort Lauderdale, FL
01.2018 - 05.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Ensured compliance with all safety regulations within the store environment.

Education

High School Diploma -

Dillard High School 6-12
Fort Lauderdale, FL
06-2022

Skills

  • Inventory Control
  • Stocking And Receiving
  • Exceptional Customer Service
  • Processing Payments
  • Suggestive Selling
  • Product And Service Knowledge
  • Listening Skills
  • Written And Oral Communication Skills
  • Reporting Skills
  • Data Entry
  • Computer Skills
  • Basic Math
  • Microsoft Office
  • Friendly, Positive Attitude

Timeline

Travel Advisor/Front Desk Receptionist

Atlantis Bahama
03.2023 - 10.2023

Agent & Client Service Representative

Universal Property and Casualty Insurance Company
06.2022 - 02.2023

Sales Associate

Hustler Hollywood
04.2022 - Current

Cashier/Grocery Clerk

Sunrise Meats Inc
06.2019 - 02.2022

Cashier/Stocker

Hidden Treasure
01.2018 - 05.2018

High School Diploma -

Dillard High School 6-12
Kirsten Douglas