Kirsten Erickson
Summary
Motivated and compassionate aspiring school psychologist seeking an entry-level position where I can apply my educational background, strong interpersonal skills, and commitment to supporting students’ academic, social, and emotional development while gaining hands-on experience in assessment, intervention, and collaboration with a school setting. Motivated and dependable with proven experience leading teams in a fast-paced customer-focused environment. Skilled in team leadership, customer service, training, and store operations with a strong commitment to quality and efficiency. Adept at problem-solving, supporting team development, and ensuring adherence to company policies and procedures. Seeking to leverage leadership and operational skills in a dynamic environment that will enhance my skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Startbucks
Wind Gap, PA
03.2025 - 08.2025
- Supervised daily operations to ensure efficient service and quality standards.
- Trained and mentored new team members on operational procedures and customer service techniques.
- Managed inventory levels, placing orders to maintain stock availability during peak hours.
- Resolved customer inquiries and complaints promptly to enhance satisfaction and loyalty.
- Enforce company policies and safety procedures to maintain a secure and compliant workplace.
- Collaborate with store managers to meet performance goals and enhance customer satisfaction.
Barista
Starbucks
Mount Pocono, PA
11.2021 - 03.2025
- Prepared and served high-quality coffee beverages to customers, ensuring consistency in flavor and presentation.
- Maintained cleanliness and organization of workstations, contributing to a welcoming environment for customers.
- Assisted in inventory management by tracking stock levels and notifying management of product shortages.
- Engaged with customers, providing friendly service and addressing inquiries to enhance customer satisfaction.
- Trained new team members on beverage preparation, customer service, and operational procedures.
Front Desk Agent
Mount Airy Casino And Resort
Mount Pocono, PA
03.2019 - 11.2020
- Managed guest check-ins and check-outs, ensuring smooth and efficient service.
- Resolved guest inquiries and issues, enhancing overall satisfaction and experience.
- Coordinated room assignments and special requests, optimizing occupancy rates.
- Trained new front desk agents on procedures and customer service best practices.
- Answering phone calls, responding to guest questions, and addressing needs or requests promptly.
- Processing payments, issuing room keys, and maintaining accurate guest records.
- Coordinating with housekeeping and maintenance departments to ensure room readiness.
- Adhering to all established company policies, procedures, and internal control standards.
Education
Bachelor of Science - Psychology
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05-2022
Master of Science - School Psychology
Moravian University
Bethlehem, PA12-2027
Skills
- Team leadership
- Time management
- Strong interpersonal, clinical and analytical skills
- Active listener
- Patient
Certification
CPR/First Aid
ServSafe
Timeline
Shift Supervisor
Startbucks
03.2025 - 08.2025
Barista
Starbucks
11.2021 - 03.2025
Front Desk Agent
Mount Airy Casino And Resort
03.2019 - 11.2020
Bachelor of Science - Psychology
East Stroudsburg University of Pennsylvania
Master of Science - School Psychology
Moravian University
Experience
March 2025 August 2025