Kirsten Lucente
Island Park
Summary
Results-driven manager excelling in team leadership, customer service, and training program development. Proven ability to enhance team performance and uphold service standards.
Overview
10
10
years of professional experience
Work History
Manager
Catch The Wave
Plainview
10.2015 - Current
- Led team in daily operational activities and ensured smooth workflow.
- Developed and implemented training programs for new staff members.
- Coordinated inventory management to maintain optimal stock levels.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Front Desk Receptionist
Elemental Wellness
Long Beach
08.2023 - 03.2024
- Greeted clients warmly and provided exceptional customer service at front desk.
- Managed appointment scheduling using electronic booking system efficiently.
- Answered phone calls promptly and directed inquiries to appropriate staff members.
- Maintained cleanliness and organization of reception area for welcoming environment.
- Processed client payments and handled financial transactions accurately.
- Assisted with administrative tasks, including filing and document preparation as needed.
- Educated clients about services offered and answered questions effectively.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
Education
Medical Assistant - Medical Assisting
Hunter Business School
Levittown, NY01-2022
Skills
- Appointment scheduling
- Customer service
- Employee training
- Inventory control
- Effective communication
- Time management
- Oral and writing communication
- Telephone etiquette
Timeline
Front Desk Receptionist
Elemental Wellness
08.2023 - 03.2024
Manager
Catch The Wave
10.2015 - Current
Medical Assistant - Medical Assisting
Hunter Business School