Kirsten Martinez
Littleton,CO
Summary
Attentive waitress with superior knowledge of all types of dining . With experience in Breakfast , Bar &Grill ,up-scale dinning and buffet. Motivated waitress with 8 years of experience. Servesafe certified with the understanding the importance of food and beverage safety as well as guest satisfaction. Being a team player so everyone succeeds in the work place is important, I cant succeed unless my team does. Highly dependable and motivated waitress providing fast,high quality customer service to guest. friendly and outgoing personality to make the best impression for our guest and their family's. with great communication skills, leadership instincts and a fast thinker I love the restaurant atmosphere.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Hangar 101 Billard's
Lakewood, CO
04.2022 - 12.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Upsold drink and food menu items to customers, maximizing revenues and maximizing profits.
- Crafted specialty cocktail for monthly specials.
Bartender
The Dam Grill
Denver, CO
07.2021 - 07.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory. Closing end of day report, counting the drawers and writing deposit slips. As well as adding all tips and distributing among the bartender .
- presentable and well-stocked bar to better serve our guest.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- random secret shoppers checks to insure proper identification was checked.
- Followed Colorado TIPS certification and training to handle everyday situations.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Waitress
Finn McCools Bar & Grill
11.2020 - 07.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Stayed up-to-date on menu changes to help customers make food choices. Shared knowledge of menu items and flavors, enabling customers to make personal decisions
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Handled Cash payments and credit Card machines
Waitress
Hilltop Tap House
08.2019 - 11.2020
- Checked identification for minimum age for sale of alcoholic beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- suggested and promoted New beers to guest ,keeping up to date knowledge about seasonal drinks .As well as up to date menu items and prices.
- Kept Server area clean and stocked, making sure we were prepaid as a team for the shift .
- Greeting Guest and showing enthusiasm, making sure all guest feel welcomed .
- Server banking , handling cash and credit card payments .
Waitress
One Barrel American Bistro & Wine Bar
01.2019 - 02.2020
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items and recorded order information.
- Checked over IDs to verify ages and uphold Colorado liquor laws.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
Golden Corral Buffet And Grill
04.2015 - 08.2019
- Stayed up-to-date on menu changes to help customers make food choices.
- Keeping Server area cleaned and stocked at all times, filling plates and silverware through the shift . keeping floors and bar area swiped and clean.
- Fostered enjoyable event atmosphere through friendly guest interactions. Cultivated warm relationships with regular customers.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
No Degree - Business Management
Community College of Denver
Denver, COHigh School Diploma -
Alameda International Junior/Senior High School
Lakewood, CO05.2016
Skills
- Relationship Building
- Food Safety Standards
- Upselling and Cross Selling
- Cleaning and Sanitizing
- Menu Recommendations
- Team Player
- Transactions and Cash Handling
- Age Verification
- Staff Training
- Cool Under Pressure and High Volume Dining
- ServSafe Certified
- Reliable and Responsible
- Detail-Oriented
- Tableside Service
- Team Leadership
- Decision Making
Certification
ServeSafe Certified
Timeline
Bartender
Hangar 101 Billard's
04.2022 - 12.2024
Bartender
The Dam Grill
07.2021 - 07.2022
Waitress
Finn McCools Bar & Grill
11.2020 - 07.2021
Waitress
Hilltop Tap House
08.2019 - 11.2020
Waitress
One Barrel American Bistro & Wine Bar
01.2019 - 02.2020
Server
Golden Corral Buffet And Grill
04.2015 - 08.2019
No Degree - Business Management
Community College of Denver
High School Diploma -
Alameda International Junior/Senior High School