Kirsten McDonald
Tampa,FL
Summary
Detail-oriented criminal justice professional with a Bachelor's degree in Criminal Justice from Florida Gulf Coast University. Skilled in investigating, assessing, and resolving insurance claims while upholding policy guidelines and facilitating communication with all relevant parties. Proven ability to provide exceptional customer service in various hospitality roles. I am actively pursuing a dynamic role that allows me to leverage my skills and passion.
Overview
5
5
years of professional experience
Work History
Desk Adjuster
The General Insurance
01.2022 - Current
- Investigating, evaluating and settling insurance claims
- Determining whether the insured’s policy covers the claimed loss
- Ensuring that claims are not fraudulent
- Conferring with legal counsel when needed
- Negotiating settlements and authorizing payments
- Effectively communicating with all parties involved throughout the claims process
- Assisting with training and onboarding new employees
Seasonal Personal Vehicle Driver
UPS
10.2021 - 12.2021
- Delivers and picks up packages to and from residential and/or commercial properties
- Physical, fast-paced environment involving driving, continual lifting, lowering, and carrying packages
- Practices safe transportation methods while traveling to and from destinations as well as doing it quick and effectively
Intern
Charlotte County Correctional Institution
05.2021 - 07.2021
- Interned in the classifications department
- Gained knowledge of inmate processing procedures
- Developed skills in creating Close Management Packets and work release forms
- Handled inmate grievances
- Maintained organized inmate filing systems
Host
Mellow Mushroom
06.2020 - 07.2021
- Provided premier customer service by greeting customers, managing and organizing the dining room by guiding the guests to their corresponding table that is appropriate for their party size
- As well as ensuring the best of service for both the guests dining in, and takeout orders
Host- Seasonal
Pelican Sound Country Club
11.2020 - 04.2021
- Provided premier customer service by greeting customers, managing and organizing the dining room by guiding the guests to their corresponding table that is appropriate for their party size
- As well as ensuring the best of service for both the guests dining in, and takeout orders
Education
Bachelor of Science - Criminal Justice
Florida Gulf Coast University
Fort Myers, FLSkills
- Investigation
- Customer service
- Microsoft office
- Problem-solving
- Workflow management
- Highly motivated
- Attention to detail
- Multitasking and organization
- Liability determination
- Instructing and educating new employees
Timeline
Desk Adjuster
The General Insurance
01.2022 - Current
Seasonal Personal Vehicle Driver
UPS
10.2021 - 12.2021
Intern
Charlotte County Correctional Institution
05.2021 - 07.2021
Host- Seasonal
Pelican Sound Country Club
11.2020 - 04.2021
Host
Mellow Mushroom
06.2020 - 07.2021
Bachelor of Science - Criminal Justice
Florida Gulf Coast University
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