Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Server

Kirsten Ratcliffe

League City,USA

Summary

Reliable and hardworking employee with an independent approach to handling high-volume customer loads. Excellent relationship builder, multitasker, and always ready to support the team's needs. Recognized for exemplary time management, organization, prioritization, and work ethic.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Jackies Bar and Grill
03.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Bartender

BoomerJacks Bar and Grill
02.2024 - 03.2025
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Processed payments accurately and efficiently with POS system.
  • Performed opening and closing duties including restocking supplies.
  • Effectively multitasked within fast-paced environment.

Bar Manager/Lead Bartender

Pier 220 Seafood and Grill
02.2019 - 01.2024
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
  • Developed and implemented bartender training programs, policies and procedures.
  • Maintained accurate records of liquor inventory and purchases for budgeting purposes.
  • Achieved cost-savings by developing functional solutions to problems.

Education

Associate of Arts - Business

Eastern Florida State College
Cocoa, FL
05.2020

Skills

  • Outstanding customer service
  • Point of sale
  • Problem solving
  • Conflict resolution
  • Time management
  • Team building
  • Inventory management
  • Outgoing personality
  • Cash register operation
  • Strong multitasking
  • Scheduling shifts

Certification

CPR Certified

Languages

American Sign Language: Professional

Timeline

Server

Jackies Bar and Grill
03.2025 - Current

Bartender

BoomerJacks Bar and Grill
02.2024 - 03.2025

Bar Manager/Lead Bartender

Pier 220 Seafood and Grill
02.2019 - 01.2024

Associate of Arts - Business

Eastern Florida State College

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