Kirsten Tuttle
Thorndale
Summary
Detail-oriented and highly organized Underwriting Assistant candidate with extensive experience in operations, process improvement, and system administration. Proven ability to support cross-functional teams, manage workflows efficiently, and enhance operational accuracy. Skilled in data analysis, client communication, and system troubleshooting, with a strong focus on delivering exceptional service. Adept at managing multiple tasks, prioritizing effectively, and collaborating with diverse internal and external stakeholders to ensure smooth account workflows and superior client satisfaction.
Experienced with overseeing complex operational functions and implementing process enhancements. Utilizes leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Workplace Operations Manager
AXA XL
Exton, PA
01.2023 - Current
- Supervise daily workflows to maximize productivity and uphold quality standards.
- Optimize processes, enhance team performance, and improve client service delivery.
- Coordinate cross-team communications to streamline operations across multiple locations.
- Implement process improvements in bulk mail operations to enhance the final stage of producing and sending Conditional and Non-renewal notices, ensuring increased efficiency, accuracy, and timely delivery.
- Administer TAB Fusion system: data updates, troubleshooting, and report generation.
- Manage three direct reports: two Workplace Operations Coordinators in Exton and one Senior Workplace Operations Coordinator in Atlanta.
- Manage security and safety systems, including CCURE trend analysis and incident resolution.
- Conduct root-cause analysis to identify and mitigate security vulnerabilities.
Workplace Partner
AXA XL
Exton, PA
01.2021 - 01.2023
- Managed bulk mail operations, improving efficiency and accuracy.
- Facilitated onboarding for new hires, ensuring smooth integration.
- Maintained and updated contact and policy information across teams.
- Supported internal customer service and office operations via system tools like Coupa, Ecometrica, and CCURE.
- Led training initiatives to develop team skills and operational knowledge.
Technical Support Specialist
PSE Staffing @ AXA XL
Exton, PA
04.2016 - 01.2021
- Implemented process enhancements through technical and ergonomic improvements.
- Managed system upgrades, testing, and troubleshooting to ensure operational integrity.
- Developed complex data queries for decision support and operational insights.
Education
Bachelor’s - Business Administration
Western Governors University
Salt Lake City, UT10.2025
Skills
- Workflow & Process Management
- Operational Process Improvement
- Collaboration & Cross-Functional Communication
- Time Management & Prioritization
- Problem Solving & Critical Thinking
- Risk Evaluation & Data Analysis
- System Administration (CCURE, Milestone, TAB Fusion)
Certification
- Fellow, Life Management Institute (FLMI)
- Associate, Customer Service (ACS)
- OSHA-30
- Associate in Insurance (AINS) – in progress
Additional Skills & Attributes
- Strong interpersonal skills for effective collaboration
- Proven ability to prioritize and manage multiple tasks under tight deadlines
- Analytical mindset with attention to detail
- Excellent communication skills, both verbal and written
- Eagerness to learn and adapt to new systems and processes
Timeline
Workplace Operations Manager
AXA XL
01.2023 - Current
Workplace Partner
AXA XL
01.2021 - 01.2023
Technical Support Specialist
PSE Staffing @ AXA XL
04.2016 - 01.2021
Bachelor’s - Business Administration
Western Governors University