Kirsten Bowes
Middleburg,FL
Summary
To utilize my background in Customer Service and Sales in a fast-paced environment that supports and encourages personal growth and reaching individual growth.
Overview
8
8
years of professional experience
Work History
Lead Customer Service Representative
Lowe's Home Improvement
Middleburg, FL
01.2022 - Current
- Mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Hospitality Representative
The English Inn
Charlottesville, VA
06.2020 - 04.2021
- Cleaned and cared for assigned guest rooms.
- Tend to front desk and all associated duties.
- Answer phones and booked rooms while performing upgrades if possible.
- Care for current guests and answer to all complaints and customer service needs.
- Perform daily check-ins and check-outs.
- Schedule staff members to specific guest areas.
Service Advisor/Writer
National Tire And Battery
Midlothian, VA
06.2019 - 09.2019
- Scheduled daily and monthly appoitments.
- Ordered vehicle parts.
- Maintained service friendly enviroment.
- Assisted with opening and closing duties.
- Assisted all technicians in the garage when needed.
Business Development/Internet Sales Representative
Haley Chevrolet
Midlothian, VA
02.2019 - 06.2019
- Answer and prioritize customer calls.
- Follow up with sales appointments.
- Quick turn-around with internet, phone and live chat inquiries.
- Participate in team and process development sessions.
- Provide customers with product information.
- Utilize CRM tracking systems daily and other proprietary software.
- Work closely with the Creative Team in developing campaigns and special projects.
Assistant Manager
Express
Richmond, VA
08.2005 - 08.2011
- Opening and closing duties.
- Payroll duties, opening and closeout shifts.
- Assisted in floor design every other month.
- Performed scheduling duties of all staff.
- Assisted in conflict resolution with customers.
- Assign specific tasks for employees.
- Tracking associates target daily sales goals.
Education
Marketing And Nursing
Virginia Commonwealth University
Richmond, VAHigh School Diploma -
Broad Run High School
Ashburn, VA06.2003
Skills
- Verbal and Written Communication
- Customer Retention/Public Relation Strategies
- Courteous with Strong Service Mindset
- Customer Account Management
- Business Development
- Customer Service
- Marketing and Sales Strategies
Timeline
Lead Customer Service Representative
Lowe's Home Improvement
01.2022 - Current
Hospitality Representative
The English Inn
06.2020 - 04.2021
Service Advisor/Writer
National Tire And Battery
06.2019 - 09.2019
Business Development/Internet Sales Representative
Haley Chevrolet
02.2019 - 06.2019
Assistant Manager
Express
08.2005 - 08.2011
Marketing And Nursing
Virginia Commonwealth University
High School Diploma -
Broad Run High School