Kirsten Wilkens
Frederick,Maryland
Summary
I’m a motivated college student with solid experience working in team environments, delivering exceptional customer service, and handling administrative tasks. I’ve managed phone systems and memberships, always striving to create a welcoming atmosphere and ensure everything runs smoothly.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Andreason Center for Wellness
08.2024 - Current
- Expedited check-in experience during customer visits.
- Resolve customer problems and complaints.
- Welcomed customers with friendly greeting, answer general questions, and help with memberships.
Teacher Assistant
Shenandoah Valley Academy
08.2021 - 05.2022
- Graded and filed papers.
- Cleaned and organized the classroom.
- Helped teacher with lesson plans.
Front Desk Receptionist
Shenandoah Valley Academy
08.2020 - 05.2021
- Assistant to the school registrar
- Managed phone calls from Parents and Students
- Organized the school filing system
Nursing Home Assistant
Highland View Academy
08.2018 - 05.2019
- Responsible for helping with the needs of residents
- Used social skills to conversate for long periods of time
- Made sure the residents needs were met
Education
Bachelor of Business Administration - Management
Andrews University
Berrien Springs, MI05.2026
High School Diploma -
Shenandoah Valley Academy
New Market, VA05.2022
Skills
- Customer service
- Time management
- Listening skills
- Telephone etiquette
- Proficient in Microsoft Word, Excel, Tableau, and Google Docs
Accomplishments
- High School Senior Class President
- Andrews University Student Senator
Timeline
Front Desk Receptionist
Andreason Center for Wellness
08.2024 - Current
Teacher Assistant
Shenandoah Valley Academy
08.2021 - 05.2022
Front Desk Receptionist
Shenandoah Valley Academy
08.2020 - 05.2021
Nursing Home Assistant
Highland View Academy
08.2018 - 05.2019
High School Diploma -
Shenandoah Valley Academy
Bachelor of Business Administration - Management
Andrews University
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