Kirsten L. Broussard
New Iberia,USA
Summary
Experienced in delivering impactful training and development programs, dedicated to providing excellent training to account executives at Traditions Health. Extensive interpersonal communication and education background, enhancing team performance and driving sales success through innovative outreach techniques. Focus on team collaboration and market trends, effectively communicating and motivating others to achieve desired results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Account Executive
Traditions Health
01.2022 - Current
- I am the liaison between Traditions Hospice and the community
- I work effortlessly generating leads by hosting and participating in community events that allow me to engage with several hundred senior citizens at a time
- I am responsible for cultivating relationships with providers by educating them and discussing how I can be a resource to their facility
- I consistently develop and implement strategies that have made me an asset to Traditions Hospice of Lafayette
- I consistently meet and or exceed company set goals
- Q2 Silver Account Executive
- Trained two new AE’s in our Covington Branch
- Marketing outside of my territory and growing census for other branches (admits in Texas and Covington)
- Traveled to California with VP to train AE’s in their market
- (with the success of AE obtaining a contract)
- Traditions Hospice of Lafayette has won multiple awards due to my consistent showmanship in the community
Administrative Assistant
Fletcher Funeral Home
05.2016 - Current
- Handled all front desk clerical duties.
- Consulted with families making funeral arrangements for their deceased love ones
- Access patient files to secure insurance payment information and balanced books.
- Provided essential support to the Funeral Directors and owners.
Substitute Teacher
Iberia Parish School Board
01.2009 - Current
- Long Term Substitute Teacher
- Bridged the gap in education while working on my teaching certification.
- Submitted lesson plans and created my own as needed for each independent classroom.
- Responsible for curriculum, education standards and overall student behavior.
- Nominated for Teacher of the Year at New Iberia Senior High.
Case Manager
ResCare, Inc
08.2013 - 12.2014
- Managed four group homes with two home managers and twenty-six consumers with varied forms of Mental Retardation and other Axis disabilities
- Patient advocate
- Wrote Individual Support Plans to encourage their growth within the group home and Community
- Wrote Behavior Support Plans to encourage and monitor their behavior within the group Home, Day Programs they attended and when within the Community
- Attended Psychiatric appointments to evaluate with the Doctor the correct plan of care through medication and Behavior Support Plans
- Actively monitored daily behaviors, Day Program activities and High School academics
- Planned monthly Community outings for each home to integrate the consumers into daily normal life activities: (Ex
- Purchasing a movie ticket, Buying groceries)
Emergency Medical Technician
Iberia Medical Center
08.2010 - 08.2013
- Assisting Doctor and Nursing staff with ER patients
- Entering Physician orders per patient need
- Caring for patients needs per Dr order with the exception of administering medication and starting Intravenous Fluids
- CPR CERTIFIED
- 12 LEAD EKG capable
- Capable of multitasking in Life or Death situations
- Capable of de-escalating situations
- Interpersonal Communication used to comfort patients and families
- Answering multi-line phones
- Accomplishments
- I assisted in saving lives
- I provided compassion and care for patients
- I provided an understanding ear for families who lost a loved one in the ER
- I utilized my Interpersonal skills to assist the ER Doctor in advising families of an ER death
- I counseled families until the funeral home arrived
Computer Lab Manager/ Reading Specialist
Iberia Parish School Board
01.2009 - 05.2010
- Managed computer lab for K-2 graders with literacy based programs
- Reading specialist for 6th graders with below standard reading skills
- Increased vocabulary for K-2 by 25%
- Increased reading scores for K-2 by 32%
- Increased reading scores for 6th on LEAP pre tests by 49%
- Increased vocabulary scores for 6th on LEAP pre tests 55%
Treatment Coordinator
Chastant Orthodontics
09.2007 - 05.2009
- Initiated plans of treatment for Orthodontic care
- Verified insurance for treatment
- Managed business office
- Secured financing for treatment services
- Answering multi-line phones, regular office equipment usage
- Secured Financing for treatment services
- Accomplishments
- 90% success rate for booking patients for services
- Skills Used
- Interpersonal Communication
- Public Speaking
- Organizational Communicative Skills
Customer Service Representative- Call Center Retention Specialist
Cingular Wireless
08.2005 - 09.2007
- Problem solving
- Equipment and software repair resolution
- Retained existing customers by solving billing and equipment issues
- Maintained customer loyalty by following through on conditions promised
- Accomplishments
- 93% Customer retention rate
- 100% Call quality scores
- 100% Customer commendation received
- Skills Used
- Interpersonal communication
Desk Officer
New Iberia Police Department
05.2001 - 07.2005
- Reviewed police reports
- Handled incoming 911 calls at the desk
- Assisted Social Services with Parent/Child visitation
- Accomplishments
- Fast paced multitasking communicator
- Maintained composure in hostile situations
- Effectively communicated with law enforcement officials from other agencies
- Skills Used
- Interpersonal Communication
- Public Speaking
- Negotiation Skills
Education
Bachelor’s Degree - General Studies with a Minor in English
University of Louisiana at Lafayette
Lafayette, LA12.2011
Skills
- Public Speaking
- Teaching
- Hiring
- Management
- Medical Terminology
- Client relationship building
- Account management
- Relationship building and management
- Customer service
- New business opportunities
- Customer relations
- Territory management
- Lead development
Certification
Physical Therapy Technician, 05/01/09, Present
Timeline
Account Executive
Traditions Health
01.2022 - Current
Administrative Assistant
Fletcher Funeral Home
05.2016 - Current
Case Manager
ResCare, Inc
08.2013 - 12.2014
Emergency Medical Technician
Iberia Medical Center
08.2010 - 08.2013
Substitute Teacher
Iberia Parish School Board
01.2009 - Current
Computer Lab Manager/ Reading Specialist
Iberia Parish School Board
01.2009 - 05.2010
Treatment Coordinator
Chastant Orthodontics
09.2007 - 05.2009
Customer Service Representative- Call Center Retention Specialist
Cingular Wireless
08.2005 - 09.2007
Desk Officer
New Iberia Police Department
05.2001 - 07.2005
Physical Therapy Technician, 05/01/09, Present
Bachelor’s Degree - General Studies with a Minor in English
University of Louisiana at Lafayette
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