Kirstie Dean
Summary
Results-driven property management professional with 5 years of experience overseeing sales operations across multiple communities. Proven expertise in setting and exceeding leasing, occupancy, and revenue goals through resource allocation and team leadership. Skilled in building and managing high-performing teams by fostering a collaborative, customer-focused culture. Adept at leveraging industry knowledge, CRM tools, and performance metrics to drive continuous improvement and surpass sales targets. Known for motivating teams to capture leads, improve customer satisfaction, and implement innovative solutions to optimize sales and operational processes.
Overview
14
14
years of professional experience
Work History
Leasing Specialist
CWS Homes, Marquis on Edwards Mill
Raleigh, NC
11.2019 - Current
- 5 years of experience leveraging strong communication skills to exceed sales quotas, meet leasing ratios, and improve resident satisfaction rates
- Effectively handle all leasing administrative and clerical responsibilities
- Inspect tour routes, models, and show apartments daily to ensure cleanliness
- Build and maintain tenant relationships through excellent customer service
- Consistently maintain a leasing close ratio of 60% or higher
- Serve as the primary resource in the region, assisting multiple sister sites to achieve leasing goals
- Set monthly leasing goals for the team, managing performance expectations and incentives to drive success
- Train all new leasing consultants across the region and externally
- Distribute and follow up on tenant renewal notices
- Monitor local market trends and complete weekly market surveys
- Create marketing flyers, social media posts, and plan resident events
- Review and approve utility statements (Velocity)
- Assist with delinquency collections, maintaining a 1% delinquency rate by the 10th of each month on a 352-unit property
- Manage move-out procedures, including key collection, unit damage assessments, and final account statement completion
- Serve as BRIDGE Property Captain, coordinating and participating in work-related volunteer events
Inbound Sales Agent / Mentor
CHARTER COMMUNICATIONS
Morrisville, NC
07.2016 - 10.2019
- Motive and drive performance of sales team on a daily basis
- Coaching agents to meet and exceed sales expectations
- Supported supervisors with their lower performing agents to increase and drive performance
- Continually work with management to improve processes, implement strategies for improvement, and boost work environment and morale
- Created urgency with clients to buy the products
- Managed 12 agents writing over $200k of monthly business
- Played a key role in increasing agent count from 10 to 24
- Translated business priorities into implementable actions by driving the practical training agents to consistently exceed sales goals and outperform the center average
Sales Associate
ULTA BEAUTY
Morehead City, NC
09.2014 - 05.2015
- Worked closely with senior management to develop and implement training to increase work order accuracy
- Supported supervisors with their lower performing agents to increase and drive performance
- Exceeded new customer rewards cards on monthly bases
- Collected payments from customers
- Made daily accounts with Ulta rewards
Pacesetter Sales Associate
NORDSTROM
Orlando, FL
04.2013 - 04.2014
- Responsible for meeting and exceeding floor goals for production and productivity
- Consulted with customers to inform them about
- Accountable for training new agents in the field and on all new products and policies
- Awarded top 7th agent amongst the region in Florida
- Managed a team of 8 sales agents to meet $1,500 daily in their bucket
Doctor Assistant/ Receptionist
PANCAKE WELLNESS CENTER
Kissimmee
02.2011 - 02.2013
- Wrote clear and detailed clinical phone messages for Physicians
- Directed patient flow during practice hours, minimizing patient wait time
- Completed registration quickly for all new patients
- Confirmed patient information, collected co-pays and verified insurance
- Carefully prepared, reviewed and submitted patient statements
- Trained co-workers on new software's
Education
Associates - General Studies
Valencia College
Kissimmee, Fl05.2013
Skills
- Relationship Building
- Organizational Skills
- Bilingual
- Customer Satisfaction
- Results-Oriented
- Creative Solutions
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Leasing Specialist
CWS Homes, Marquis on Edwards Mill
11.2019 - Current
Inbound Sales Agent / Mentor
CHARTER COMMUNICATIONS
07.2016 - 10.2019
Sales Associate
ULTA BEAUTY
09.2014 - 05.2015
Pacesetter Sales Associate
NORDSTROM
04.2013 - 04.2014
Doctor Assistant/ Receptionist
PANCAKE WELLNESS CENTER
02.2011 - 02.2013
Associates - General Studies
Valencia College
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