Kirstie Kirchhoff
Ankeny
Summary
Dynamic barista and shift supervisor at Starbucks, recognized for enhancing customer satisfaction through exceptional service and effective complaint resolution. Skilled in cash handling and drink preparation, I trained new team members to ensure high standards and fostered strong customer relationships, contributing to a welcoming atmosphere and efficient operations.
Overview
4
4
years of professional experience
Work History
Barista/ Shift Supervisor
Starbucks
07.2021 - Current
- Learned food safety protocols and adhered to proper handling procedures
- Maintained stock levels to support uninterrupted daily activities.
- Processed transactions accurately at the cash register, enhancing customer experience
- Participated in training sessions to improve product knowledge and service skills
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.
- Trained and mentored new baristas, enhancing team efficiency and service skills.
- Resolved customer complaints promptly, maintaining positive relationships and satisfaction levels.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Fast Food Worker
Which Wich Superior Sandwiches
02.2021 - 07.2021
- Operated kitchen equipment to prepare food items efficiently
- Maintained cleanliness of workstations to ensure compliance with health standards
- Assisted customers with orders, providing friendly and knowledgeable service
- Collaborated with team members to fulfill high-volume orders during peak hours
Education
Grand View Christian School
Des Moines, IA05.2024
Skills
- Cleanliness maintenance
- Barista training
- Cash handling accuracy
- Drink preparation speed
- Product upselling
- Adaptability to change
- Customer service
Timeline
Barista/ Shift Supervisor
Starbucks
07.2021 - Current
Fast Food Worker
Which Wich Superior Sandwiches
02.2021 - 07.2021
Grand View Christian School
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