Kirstin Augustine
Fruitland,NM
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
10
10
years of post-secondary education
20
20
years of professional experience
Work History
Store Manager
Burlington
Farmington, NM
03.2021 - Current
- Managed daily store operations and maintained inventory levels.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
HR Manager
JCPenney
Santa Fe, New Mexico
08.2006 - 03.2021
- Managed recruitment processes to attract top talent for retail positions.
- Oversaw training and development initiatives to enhance employee skills.
- Facilitated conflict resolution sessions to maintain a positive workplace culture.
- Developed and implemented employee engagement programs for diverse teams.
Education
Bachelor of Science - Psychology
Fort Lewis College
Durango, CO 08.2011 - 12.2014
Associate of Science - Psychology
San Juan College
Farmington, NM 08.2004 - 05.2011
Farmington High School
Farmington, NMSkills
- Retail operations
- Inventory management
- Recruitment and hiring
- Budget oversight
- Customer service
- Effective communication
Timeline
Store Manager
Burlington
03.2021 - Current
Bachelor of Science - Psychology
Fort Lewis College
08.2011 - 12.2014
HR Manager
JCPenney
08.2006 - 03.2021
Associate of Science - Psychology
San Juan College
08.2004 - 05.2011
Farmington High School