Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic
Kirstin  Bailey

Kirstin Bailey

Katy,TX

Summary

Am an experienced candidate well-versed in the hospitality industry. Have a proven track record of delivering exceptional customer service that has resulted in repeat customers and increased revenue for the restaurants. Am adept at multitasking various tasks such as taking orders, stocking supplies, and cashing out customers. Also, a motivated worker experienced in the restaurant industry. With a proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. While being skilled in multitasking and problem-solving and maintaining a positive attitude in a fast-paced environment.

Despite working in the hospitality industry am also very well trained and a compassionate childcare professional accomplished at developing a positive and nurturing environment for children to learn and grow. Thoroughly knowledgeable in planning activities and providing guidance to help children reach their developmental milestones. Im also very committed to ensuring children are safe, secure and progressing in their development. I'm also a dedicated professional promoting experience providing nurturing and engaging care to children from infancy to pre-adolescent age. Efficient at creating and implementing activities and lesson plans that stimulate physical, emotional, social, and intellectual growth for children. Proven ability to create a positive and stimulating environment to ensure and help children develop and thrive.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Old Chicago
01.2023 - 06.2023
    • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
    • Set positive tone for entire dining experience as first point of contact for incoming guests.
    • Bussed and reset tables to keep dining room and work areas clean.
    • Resolved customer complaints promptly and professionally to maintain positive reputation.
    • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
    • Explained menu items and suggested appropriate options for food allergy concerns.
    • Used slow periods to restock supplies, ice, trays, and delivery bags.
    • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
    • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
    • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
    • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
    • Processed orders and sent to kitchen employees for preparation.
    • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
    • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
    • Checked guests' identification before serving alcoholic beverages.

Childcare Worker

ABC Lighthouse ChildCare Center
08.2022 - 12.2022
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Promoted good behavior with positive reinforcement methods.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Administered prescribed medication in pill, liquid and shot format.

Server

Rainforest Cafe
06.2022 - 08.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Hostess

Rainforest Cafe
11.2021 - 06.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Accommodated special seating requests for guests to enhance satisfaction.

Student

Paetow High School Texas
08.2018 - 05.2022
  • GSA Club Member and Treasure
  • I was an officer for my schools Gay Straight Alliance/ Pride Club and handled the money and spreadsheets to account for its whereabouts, I was voted in by our members after campaigning
  • Participated in Choir from Freshman-Senior year
  • Participated in Color Guard Freshman-Senior year

Sales Associate

Yankee Candle
03.2021 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Bachelor of Science - Nursing

Houston Community College
Houston, TX
2027

High School Diploma -

Paetow High School
Katy,Texas
05.2022

Skills

  • Table Setting Arrangements
  • Waiting Tables
  • Dining Area Maintenance
  • Guest Satisfaction
  • Dessert Preparation
  • Guest Relations Management
  • Billing and Payment Processing
  • Bus Tables
  • Caring and Responsible
  • Observing and Monitoring Behavior
  • Emergency Situations
  • Cleaning and Sanitizing

Additional Information

  • 7

Certification

  • First Aid/CPR Certified
  • TABC Certified
  • Food Handlers

Timeline

Server

Old Chicago
01.2023 - 06.2023

Childcare Worker

ABC Lighthouse ChildCare Center
08.2022 - 12.2022

Server

Rainforest Cafe
06.2022 - 08.2022

Hostess

Rainforest Cafe
11.2021 - 06.2022

Sales Associate

Yankee Candle
03.2021 - 08.2021

Student

Paetow High School Texas
08.2018 - 05.2022

Bachelor of Science - Nursing

Houston Community College

High School Diploma -

Paetow High School
Kirstin Bailey