Kirstin Croteau-Futrell
Sanford,FL
Summary
Dynamic Pharmacy Technician with proven expertise at CVS in medication dispensing and patient confidentiality. Recognized for enhancing workflow efficiency and training new staff. Skilled in problem-solving and drug inventory management, consistently delivering exceptional customer service and maintaining compliance with safety regulations. Committed to fostering positive patient relationships and optimizing pharmacy operations.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
CVS
02.2020 - Current
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring prompt restocking of pharmaceutical supplies.
- Processed prescriptions efficiently using pharmacy management software.
- Provided exceptional customer service by addressing patient inquiries and concerns.
- Trained new pharmacy technicians on operational procedures and best practices.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
Line Server
Qdoba
10.2018 - 02.2020
- Delivered exceptional customer service in fast-paced environment.
- Prepared and assembled food items according to menu specifications.
- Maintained cleanliness and organization of workstations throughout shifts.
- Ensured compliance with food safety and sanitation guidelines consistently.
- Assisted team members during peak hours to improve service efficiency.
- Operated kitchen equipment safely, adhering to operational standards.
- Trained new staff on food preparation techniques and customer service practices.
- Engaged with customers to provide product recommendations and address inquiries.
- Reduced wait times for guests by efficiently assembling meal components in a timely manner.
- Enhanced customer satisfaction by promptly serving food and maintaining a clean work area.
- Provided excellent customer service, addressing guest inquiries and resolving issues promptly.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
Education
GED -
FLVS
Sanford, FLSkills
Problem-solving skills
Team collaboration
Confidentiality and HIPAA
Workflow optimization
Medication dispensing
Patient confidentiality
Prescription filling
Insurance verification
Supply restocking
Drug inventory control
Stocking shelves
Drug inventory management
Manual and automated medication dispensing
Order verification
Timeline
Pharmacy Technician
CVS
02.2020 - Current
Line Server
Qdoba
10.2018 - 02.2020
GED -
FLVS