Kirstin Harris
Tacoma,WA
Summary
Driven by a passion for customer satisfaction, I excelled at Crocketts Public House by enhancing service quality and resolving disputes efficiently. My expertise in inventory control and exceptional customer service skills led to a significant improvement in operational smoothness and staff training effectiveness. Achievements include fostering a loyal customer base and ensuring a safe, engaging environment for all.
Overview
8
8
years of professional experience
Work History
Supervisor
Crocketts Public House
Puyallup, WA
06.2022 - 05.2024
- Maintain running a section while focusing on labor, phasing support staff, and ensuring the shift runs smoothly.
- Responding to customer complaints and resolving disputes in a timely fashion.
- Training and coaching all new employees, as well as providing direct supervision of front of house staff while on shift.
In-Home Nanny
Shawna Mascarelli
Renton, WA
01.2019 - 02.2022
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Worked with parents directly to ensure consistent and clear communication at all times.
Bar Manager/ Server
Red Robin
Tukwila, WA
11.2016 - 08.2020
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Managed closing duties, including phasing Front of House as well as Back of House to keep labor costs down while maintaining a smooth shift.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Education
Associate Of Arts And Sciences - General
Pierce College
Puyallup, WA06.2016
Skills
- Exceptional customer service
- Inventory control and record keeping
- Passion for customer satisfaction
- Food Service Background
Timeline
Supervisor
Crocketts Public House
06.2022 - 05.2024
In-Home Nanny
Shawna Mascarelli
01.2019 - 02.2022
Bar Manager/ Server
Red Robin
11.2016 - 08.2020
Associate Of Arts And Sciences - General
Pierce College