Kirstin Sapp
Vaco by Highspring
Lexington,US
1
Certification
13
years of professional experience
Results-driven Sales Executive with over 10 years of experience in mid-market and enterprise account management. Combines a quota-focused approach with cross-functional selling and technical presentations to establish strategic, client relationships. Consistently exceeds sales targets by achieving 100% quota attainment across 5 consecutive years with targets up to $9M through conducting 10 to 15 weekly client meetings, qualifying 100+ monthly leads, and submitting 35+ proposals per month.
Work History
Senior Business Development Manager
9 Months- Exceeded sales targets by strategically identifying and pursuing new business opportunities.
- Enhanced customer satisfaction by resolving issues promptly and implementing feedback-driven improvements
- 10+ In-person client meetings per week.
- Optimized the sales funnel through data-driven insights, streamlining processes for improved efficiency.
- Restructured pricing strategies based on market conditions, ensuring competitiveness while maintaining profitability.
- Spearheaded the expansion into new markets by conducting in-depth analyses of competitor landscapes.
- Negotiated and closed long-term agreements with new clients in assigned territory.
Senior Account Executive
1 Year 3 Months- Developed strategic account plans that resulted in revenue growth for customers in aerospace & defence industry.
- Maintained comprehensive knowledge of market trends, industry news, and competitor offerings to support informed decision-making and strategic planning.
- Developed strategic account plans to drive revenue growth for customers primarily in the aerospace & defence industry.
- Negotiated contracts with key clients, ensuring alignment with organizational goals and profitability targets.
- Partnered with cross-functional teams to deliver comprehensive solutions. Align customer needs with Xometry's capabilities, ensuring seamless prototype-to-production transitions.
- Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
Account Executive III
11 Months- 100% to goal with a $8M annual quota
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Implemented effective sales strategies, resulting in increased client retention rates.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Account Executive II
1 Year 7 Months- 100% to goal with a $6M annual quota.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Analyzed client needs and proposed customized service offerings, improving overall engagement.
- Managed account portfolios, ensuring timely responses to inquiries and issue resolution.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
Customer Success Account Manager
1 Year 2 Months- Conducted regular performance reviews to assess account health and identify growth opportunities.
- Provide virtual web demonstrations to educate customers.
- Utilized CRM systems for tracking client interactions, ensuring accurate data management and reporting.
- Led cross-functional teams to ensure timely project delivery and service excellence.
- Streamlined account management processes, improving operational efficiency and workflow consistency.
Account Representative
1 Year 2 Months- 100% to goal with a $4M annual quota
- Developed customized account plans addressing individual client needs, enhancing client engagement and retention.
- Identified at-risk accounts, facilitating timely intervention measures to prevent potential loss and improve client satisfaction.
- Identified possible at-risk accounts enabling preemptive intervention measures before any loss or dissatisfaction occurred.
- Collaborated with internal teams to develop tailored solutions for key accounts, fostering long-term partnerships.
- Enhanced customer satisfaction ratings by providing proactive and effective resolutions to inquiries and challenges.
Recruiting Team Lead
1 Year 8 Months- Responsible for providing full cycle recruiting efforts.
- Exceeded 92% referral goal.
- 100% placement goal.
- Mentored junior team members on best practices, fostering professional growth and career development.
- Phone interview to face to face ratio 2:1.
- Phone interview to face-to-face ratio 2:1.
- Face-to-face interview ratio 2:1.
- Accurately added 9,000 new leaders into Gopher database.
Client Solutions Sales Representative Team Lead
2 Years 6 Months- Developed and executed sales strategies to expand market presence and drive revenue growth.
- Led a team of sales representatives, providing mentorship and training for optimal performance.
- Finalized sales deals and contracts.
- Prepared detailed sales forecasts and reports for senior management reviews and strategic planning sessions.
- Facilitated training sessions to enhance team knowledge and performance.
- Established performance metrics that guided departmental improvements and accountability standards.
- Mentored junior staff, enhancing their skills in patient advocacy and program management.
- Developed and implemented comprehensive policies ensuring compliance with healthcare regulations.
Client Solutions Sales Representative
7 Months- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Delivered product presentations and demonstrations tailored to client needs and industry standards.
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Implemented strategic initiatives that improved operational efficiency within sales processes.
- Successfully set problem conversation that led to executed contact with a 365-bed Medical Center for NEAP.
- Maintain daily call average of 80 calls per day.
Outside Sales Representative
1 Year 1 Month- Cultivated relationships with key clients to enhance customer loyalty and drive repeat business.
- Delivered engaging presentations showcasing radio communication solutions to prospective clients.
- Implemented sales strategies that improved territory coverage and client engagement levels.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Developed comprehensive sales forecasts to inform strategic planning and resource allocation decisions.
- Collaborated with cross-functional teams to align product launches with customer needs and market trends.
Education
Bachelor of Science - Communications With A Public Relations Concentration, Marketing
Skills
Account management
Strategic planning
Business development
Proposal development
Sales
Customer relationship management
Key account management
Territory management
Solution selling
Pipeline management
Salesforce CRM
Quota forecasting
Contract negotiation
Territory planning
Executive relationship management
Cross-sell strategy
Upsell strategy
Customer retention
Accomplishments
- Recognized as “Top Sales Performer” for 5 consecutive years.
- Developed a standardized sales pitch deck, improving close rates by 18%.
- Maintained a 95% client retention rate by implementing proactive account management strategies.
- Upsold and cross-sold to existing clients, increasing average account value by 30%.
- Closed $350K Injection Mold Project with a new account, securing a 2-year contract.
Certification
- SUPER SERVICE TRAINING - Nov 2013
- FRANKLIN COVEY SALES TRAINING - Jan 2014
- SUPER SALES TRAINING - Mar 2014
- MOTOROLA ONLINE TRAINING SALES COURSES - Mar 2014
- MOTOROLA SALES TRAINING - Apr 2014
- PROFESSIONAL SALES WITH MIKE HUMPHRIES - Jul 2014
Timeline
Senior Business Development Manager
Vaco by Highspring
11.2025 - CurrentRead More
Senior Account Executive
Xometry
07.2024 - 10.2025Read More
Account Executive III
Xometry
08.2023 - 07.2024Read More
Account Executive II
Xometry
01.2022 - 08.2023Read More
Customer Success Account Manager
Xometry
11.2020 - 01.2022Read More
Account Representative
Xometry
09.2019 - 11.2020Read More
Recruiting Team Lead
HealthLinx
01.2018 - 09.2019Read More
Client Solutions Sales Representative Team Lead
HealthLinx
06.2015 - 12.2017Read More
Client Solutions Sales Representative
HealthLinx
11.2014 - 06.2015Read More
Outside Sales Representative
Radio Communication Systems, RCS
09.2013 - 10.2014Read More
Morehead State University
Bachelor of Science from Communications With A Public Relations Concentration, Marketing
Read More