Summary
Overview
Work History
Education
Skills
References
Timeline
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Kirstin Vrabcak

Villa Rica,GA

Summary

Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Dispatcher

Tier 1 Heating and Air
Cameron, NC
01.2021 - Current
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Resolved customer complaints related to service issues or delays.
  • Scheduled loads according to priority and available equipment.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Worked closely with transportation supervisor to dispatch and assign loads.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
  • Maintained logs of all incoming calls and assigned tasks.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.

Education

High School Diploma -

Union Pines High School
Cameron, NC
06-2021

Bachelor of Science - Business

University of Phoenix
Tempe, AZ

Skills

  • Customer Relations
  • Schedule Management
  • Data Entry
  • Dispatch Coordination
  • Database Management
  • Service Coordination
  • Work Order Management
  • Database Maintenance
  • Stress Tolerance
  • Updating Logs
  • Processing Orders
  • Schedule Coordination
  • Service Planning
  • Training New Hires
  • Critical Thinker

References

References available upon request.

Timeline

Dispatcher

Tier 1 Heating and Air
01.2021 - Current

High School Diploma -

Union Pines High School

Bachelor of Science - Business

University of Phoenix

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Kirstin Vrabcak