Kiry Lee
Baltimore,MD
Summary
Im a committed professional who can bring top-notch work performance with knowledge and a great skill set.
Professional with strong background in customer interactions and service solutions. skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to all work duties.
Overview
7
7
years of professional experience
Work History
Leasing Professional
Morgan Properties
10.2023 - Current
- Invited prospects to fill out application upon completion of property tour.
- Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point.
- Conducted comprehensive market research to understand competitor offerings and adjust rental pricing accordingly.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Assisted property managers in budget development and financial reporting, contributing to timely decision-making processes.
- Organized community events to foster a positive living environment for all residents.
Assistant Leasing Manager
Apartment Services
08.2021 - 10.2023
- Collected application fees and deposits and kept accurate records of all financial transactions
- Coordinated move-ins and move-outs
- Completed lease packages for each resident and maintained a continuous occupancy rate
- process move outs and charges
- Improved overall property appeal by collaborating with maintenance staff on landscaping and common area improvements.
- Provided potential tenants tours of properties
- Assisted in the leasing process for successful occupancy rates and revenue growth.
- Wrote and filed reports each day on current leasing activities
- Completed property inspection, pre move in inspection and move out inspection
- supervised leasing professionals with their daily task
- Conducted market research to remain competitive with local rental rates and amenities.
Security Officer
Cogar group
07.2020 - 03.2021
- Secured premises and personnel by patrolling property, monitoring surveillance equipment, and access points
- Completes reports by recording observations, information, occurrences, and surveillance activities
- Followed guidelines and procedures
Security Dispatch /FTO field training officer
Horseshoe Casino
09.2018 - 03.2020
- Maintain communications via radio with on-duty police officers and security guards
- Answers emergency and non-emergency telephone calls
- Monitors automatic fire, water flow, elevator alarms and interior/exterior security camera system
- Scheduled and assigned security post
Cashier Team lead
Maryland Live Casino & Hotel
03.2018 - 06.2018
- Monitors cashiers to ensure they are providing prompt, friendly customer service
- Ensures smooth and efficient operations of all register processes and procedures
- Operates cash register and exhibits knowledge of cashier procedures
- Maintain great customer service and leadership
Education
Associate of Arts - Culinary Arts
Anne Arundel Community College
Arnold, MDHigh School Graduate -
Forest park high school
Baltimore, MD05.2015
Skills
- Time management
- Microsoft excel
- Data Entry
- Phone Etiquette
- Team building
- Communication skills
- Effective negotiation
- Training and mentoring
- Application processing
- Property management
- Event planning
- Sales and marketing aptitude
- Cash handling
- Property inspections
Timeline
Leasing Professional
Morgan Properties
10.2023 - Current
Assistant Leasing Manager
Apartment Services
08.2021 - 10.2023
Security Officer
Cogar group
07.2020 - 03.2021
Security Dispatch /FTO field training officer
Horseshoe Casino
09.2018 - 03.2020
Cashier Team lead
Maryland Live Casino & Hotel
03.2018 - 06.2018
High School Graduate -
Forest park high school
Associate of Arts - Culinary Arts
Anne Arundel Community College
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