Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kishan Persaud

Tucson,AZ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Verizon Wireless
Tucson, AZ
09.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.

Farmhand and Assistant

Wild Oak Farm
06.2021 - 08.2021
  • Helped feed and maintain several animals including goats, horses, pigs, and chickens
  • Currently maintaining fields of lavender as well as other assorted garden work
  • Gained an improved worth ethic through the farm schedule
  • Gained further confidence in responsibility and management through being in charge of the welfare of the many animals

Teaching Artist, Lesson Planner and Scriptwriter

Plato Learning
Brooklyn, NY
09.2019 - 06.2021
  • Worked as an afterschool teaching artist at a program centered around children experiencing the mythology of different cultures
  • Gained significant experience in teaching young minds about various cultural backgrounds
  • Given the reigns to lead and create lesson plans for several classes, gaining adequate experience in leadership and management
  • Taught throughout schools in Brooklyn, leading to interactions with children of all walks of life and having their interests/voices heard throughout classes
  • Given the opportunity to write scripts for role-playing games to lead the students on, a job consisting of creating long, detailed word documents within a limited time span and submitting them on time

Camp Counselor, Lesson Planner and Scriptwriter

Camp Half Blood Brooklyn
Brooklyn, NY
09.2020 - 04.2021
  • Due to the COVID-19 Pandemic, the main goal was to provide comfort and coping for young minds rattled by the events of 2020
  • Dealt with large groups of children on a day to day basis, gaining a significant amount of management and responsibility as time went on
  • Was able to be one of the few counselors in charge of all 3 core camp activities (athletics, crafting and roleplaying)
  • Created new games on the spot that saw a significant amount of positive reaction from campers and fellow counselors alike

Store Manager, Sales Associate and Cashier

MetroPCS Authorized Dealer-Jamaica
Jamaica, NY
08.2014 - 10.2017
  • The location was in a diverse community in Jamaica, leading to interactions with customers of various different backgrounds
  • Grew from a sales associate to running 3 separate locations as manager when needed
  • Gained a great amount of data entry experience via inputting customer and device information throughout several programs
  • Noted for setting up devices and cellular plans with ease and efficiency, giving me confidence in said data entry experience

Education

BA - Studio Art

Queens College (City University of New York)
05.2019

New York Institute of Technology
05.2014

Skills

  • Appointment Scheduling
  • Account updating
  • Report Generation
  • Information Security
  • Complaint resolution
  • Data Collection
  • Accounts analysis

Certification

  • Financial Accounting Certificate from HBS Online

Timeline

Customer Service Representative

Verizon Wireless
09.2024 - Current

Farmhand and Assistant

Wild Oak Farm
06.2021 - 08.2021

Camp Counselor, Lesson Planner and Scriptwriter

Camp Half Blood Brooklyn
09.2020 - 04.2021

Teaching Artist, Lesson Planner and Scriptwriter

Plato Learning
09.2019 - 06.2021

Store Manager, Sales Associate and Cashier

MetroPCS Authorized Dealer-Jamaica
08.2014 - 10.2017

BA - Studio Art

Queens College (City University of New York)

New York Institute of Technology

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Kishan Persaud