Kishnelle Romney
Main Street, Parsons Village , Saint Kitts
Summary
Dedicated and empathetic customer service professional years of experience delivering exceptional support and fostering positive customer relationships across diverse industries. Proven ability to resolve issues efficiently, handle high call volumes, and consistently exceed satisfaction targets. multitasking in fast-paced environments, and maintaining a calm, solutions-focused demeanor. Committed to enhancing customer experiences and contributing to team success through strong communication, problem-solving, and attention to detail.
Overview
7
7
years of professional experience
Work History
Secretary
St. Kitts Marine Works
Saint Kitts
12.2017 - 02.2021
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Handled confidential documents with discretion.
- Created and updated spreadsheets to track and report data.
Waitress
Spice Mill
Cockleshell Beach, Saint Kitts
06.2016 - 12.2017
- Presented food and beverages to guests at tables.
- Explained menu items, describing ingredients and cooking methods upon request.
- Developed positive relationships with regular customers through friendly conversation.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Waitress
Ottley's Plantation Inn
Ottleys, Saint Kitts
12.2014 - 01.2016
- Explained menu items, describing ingredients and cooking methods upon request.
- Presented food and beverages to guests at tables.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Intern
Development Bank Of St. Kitts & Nevis
Basseterre, Saint Kitts
04.2014 - 04.2014
- Maintained up-to-date knowledge of company products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Charles E. Mills Secondary School
Sandy Point, Saint Kitts 06-2014
Dieppe Bay Primary School
Dieppe Bay, Saint Kitts 06-2008
Skills
- Document management
- Office equipment operation
- Time management
- Data entry
- Attention to detail
- Customer service
- Team collaboration
- Workflow management
- Administrative procedures
- PC proficient
- Organizational skills
References
References available upon request.
Timeline
Secretary
St. Kitts Marine Works
12.2017 - 02.2021
Waitress
Spice Mill
06.2016 - 12.2017
Waitress
Ottley's Plantation Inn
12.2014 - 01.2016
Intern
Development Bank Of St. Kitts & Nevis
04.2014 - 04.2014
High School Diploma -
Charles E. Mills Secondary School
Dieppe Bay Primary School
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