KISHWOR DHAKAL
Vista,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Indian Restaurant
Vista, CA
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Park Hyatt Avaira
Carlsbad, CA
01.2024 - 06.2024
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server Assistant
Park Hyatt Aviara Resort
Carlsbad, CA
05.2023 - 12.2023
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
Banquet Server
The Soltee Kathmandu
Kathmandu, Nepal
08.2021 - 09.2022
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Education
Bachelor of Hospitality Management - Hospitality
Nepal Academy Of Tourism And Hotel Management
Kalimati, Kathmandu01.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Food Running
- Performance Improvement
Certification
Employee Of The Month, Park Hyatt Aviara Resort
Languages
Nepali
Native or Bilingual
Hindi
Native or Bilingual
English
Full Professional
German
Elementary
Japanese
Elementary
Reading Books, Travelling, Explore Different Cuisine
Addicted Hobbies
Timeline
Server
Indian Restaurant
01.2024 - Current
Server
Park Hyatt Avaira
01.2024 - 06.2024
Server Assistant
Park Hyatt Aviara Resort
05.2023 - 12.2023
Banquet Server
The Soltee Kathmandu
08.2021 - 09.2022
Bachelor of Hospitality Management - Hospitality
Nepal Academy Of Tourism And Hotel Management