Kissa Dean
Euclid,OH
Summary
Experienced security professional with a master’s degree in leadership, and extensive expertise in crisis response, team management, and operational security. Adept at supervising security personnel, conducting risk assessments, and implementing strategic security measures across multiple locations. A results-driven leader with a proven ability to handle high-pressure situations, optimize processes, and ensure the safety of personnel and company assets.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Emergency Communications Officer
Progressive Casualty Insurance Company
Mayfield Heights, OH
01.2016 - Current
- Manage critical security response efforts, coordinating incident reports and communication across leadership teams.
- Lead emergency notification procedures, including security alerts for national and local events.
- Oversee crisis management operations, ensuring adherence to company policies and security protocols.
- Supervise procurement processes, including employee verification and compliance requirements.
- Utilize surveillance systems (NICE recording) for investigative accuracy and security monitoring.
- Maintain confidentiality in security operations, ensuring accuracy in documentation and data reporting.
- Analyze threats, trends, and vulnerabilities, generating statistical security reports for process improvement.
Human Resources Representative Loan-In
Progressive Casualty Insurance Company
Mayfield Heights, OH
03.2023 - 09.2023
- Provided strategic oversight of employee inquiries related to benefits, compensation, and policies.
- Resolved complex cases, applying investigative skills to ensure compliance with company HR standards.
- Managed key transactions including tuition assistance, payroll, and HR policy enforcement.
- Collaborated with leadership to optimize HR workflows and enhance employee support.
Office Manager | Dispatcher | Law Enforcement Operations
East Cleveland Police Department
East Cleveland, OH
09.2007 - 05.2014
- Supervised a team of 16 employees, managing security protocols and operational workflows.
- Led compliance enforcement in law enforcement databases being the Terminal Agency Coordinator (LEADS, NCIC, CCH, CRIS).
- Conducted security site assessments, risk analyses, and investigative procedures across multiple jurisdictions.
- Managed budgeting, resource allocation, and security program implementation.
- Identified resources to gather and process monthly statistical data reports for management specific offenses, turnover, attendance tracking and performance.
Education
Master of Science - Leadership
Walden University
Minneapolis, MN05.2020
Bachelor of Science - Business
University of Phoenix
Phoenix, AZ05.2011
Skills
- Security and risk assessment
- Crisis management and incident response
- Multi-site security operations
- Leadership and team supervision
- Surveillance and access control systems
- Investigations and case management
Certification
- Management of Aggressive Behavior (MOAB)
- FEMA Introduction to Incident Command System
- FEMA National Incident Management System
References
References available upon request.
Timeline
Human Resources Representative Loan-In
Progressive Casualty Insurance Company
03.2023 - 09.2023
Emergency Communications Officer
Progressive Casualty Insurance Company
01.2016 - Current
Office Manager | Dispatcher | Law Enforcement Operations
East Cleveland Police Department
09.2007 - 05.2014
Master of Science - Leadership
Walden University
Bachelor of Science - Business
University of Phoenix
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