KIT MOODY
Aurora,Colorado
Summary
Experienced Patient Access Representative with 5+ years in hospital and outpatient settings. Skilled in high-volume patient registration, insurance verification, prior authorizations, and revenue cycle support. Proven ability to reduce claim denials, improve patient satisfaction, and ensure strict HIPAA compliance. Recognized for accuracy, efficiency, and compassionate patient service.
Overview
20
20
years of professional experience
Work History
Lead Patient Access Representative
UCH
08.2025 - Current
- Supervised patient access operations, ensuring compliance with regulatory standards and organizational policies.
- Streamlined scheduling procedures, enhancing patient flow and reducing wait times for VIP Patients.
- Collaborated with clinical staff to optimize insurance verification and authorization workflows.
- Delivered exceptional guest services, addressing inquiries and resolving issues promptly.
Procedural Coordinator
UCHealth – Central Park Infusion
04.2024 - 08.2025
- Demonstrate sustained competency in I-CATs and infusion-specific workflows.
- Serve as an educator and preceptor, maintaining readiness to train new team members.
- Act as lead, co-lead, or key collaborator on quality improvement, performance improvement, and evidence-based practice projects.
- Manage complex scheduling requiring coordination across two or more clinical areas.
- Coordinate escalated authorization needs in partnership with the Authorization team; proficient in locating and utilizing required resources.
- Schedule and support basic clinical trial appointments.
- Partner with clinic and system leadership on process-improvement initiatives, including workflow analysis and optimization.
- Shadow multiple clinics to support cross-coverage, skill expansion, and workflow understanding.
Patient Access Lead
University of Colorado Hospital – Transplant & Hepatology
11.2020 - 04.2024
- Provide front-line leadership for Patient Access operations supporting Transplant and Hepatology services.
- Collaborate closely with leadership on workflow improvements, bottleneck analysis, and operational efficiency projects.
- Coordinate escalations with the Authorization team, ensuring accurate routing and rapid resolution.
- Perform complex, multi-department scheduling for high-acuity patient populations.
- Support clinical trial scheduling and coordination.
- Function as a preceptor and subject-matter resource for new and current staff.
- Shadow neighboring clinics to strengthen collaboration and improve cross-department workflow integration.
Corporate Travel Counselor
American Express Global Business Travel
09.2010 - 03.2020
- Coordinated complex domestic and international travel using SabreRed, RezOne Plus, and additional platforms.
- Managed reservations, modifications, cancellations, and real-time client communication.
- Trained and mentored new and existing travel counselors, supporting consistency and service quality.
- Ensured adherence to policy guidelines while delivering high-level client care.
Travel Counselor
G.V.I. / Globus
05.2006 - 07.2010
- Supported global travel arrangements through direct and agent-based reservation services.
- Consistently met or exceeded sales and service benchmarks.
- Delivered strong client support and collaborated effectively within a team environment.
Education
High School Diploma -
Delta High School
Delta, COSkills
- Customer Service (10 years)
- Microsoft Office Suite (10 years)
- Data Entry (10 years)
- Telephone Communication & Professionalism (10 years)
- Adaptable to change
- Effective problem solving
Timeline
Lead Patient Access Representative
UCH
08.2025 - Current
Procedural Coordinator
UCHealth – Central Park Infusion
04.2024 - 08.2025
Patient Access Lead
University of Colorado Hospital – Transplant & Hepatology
11.2020 - 04.2024
Corporate Travel Counselor
American Express Global Business Travel
09.2010 - 03.2020
Travel Counselor
G.V.I. / Globus
05.2006 - 07.2010
High School Diploma -
Delta High School