KITHEA LOGAN
Douglasville,GA
Summary
Detail-oriented healthcare professional with 3+ years of experience handling medical records, patient data, and insurance information in high-volume clinical environments. Proven ability to retrieve, review, process, and transmit protected health information (PHI) while maintaining strict HIPAA compliance. Strong data entry accuracy, document management skills, and experience working with EMR systems, phone-based requests, and cross-functional healthcare teams.
Overview
10
10
years of professional experience
Work History
Patient Service Specialist
Concentra Urgent Care
Morrow, GA
01.2021 - Current
- Process and manage medical records, referrals, lab results, imaging reports, and progress notes with a high level of accuracy and confidentiality
- Serve as primary point of contact for medical record requests, patient inquiries, and coordination with providers, billing teams, and insurance carriers
- Perform patient registration, demographic verification, and insurance eligibility validation using EMR systems
- Handle 60–80 patient encounters daily while maintaining attention to detail and compliance standards
- Review, fax, upload, and document patient records in accordance with HIPAA and organizational policies
- Assist with billing inquiries, payment posting, and insurance follow-ups, ensuring accurate documentation
- Maintain complete and organized electronic records to support audits and reporting requirements
- Communicate professionally via phone, email, and electronic systems in a fast-paced healthcare environment
- Complete daily logs, reports, and data entry tasks with consistent accuracy and timeliness
Material Handler
Baxter Healthcare
Marion, NC
01.2016 - 01.2021
- Worked in a highly regulated healthcare environment, adhering to SOPs, GMP, and quality standards
- Maintained accurate documentation and verified data integrity for materials and processes
- Operated automated systems while meeting strict productivity and accuracy benchmarks
- Supported compliance audits and safety initiatives
Education
Associate of Science - Healthcare Management
Ultimate Medical Academy
Clearwater, FL01.2021
Skills
- Medical Records Retrieval & Processing
- HIPAA & PHI Compliance
- EMR / EHR Systems
- Data Entry & Quality Assurance
- Insurance Verification & Documentation
- Patient Demographic Accuracy
- Phone & Electronic Communication
- Microsoft Office (Word, Excel, Outlook)
- High-Volume Workflow Management
- Remote-Ready Documentation & Productivity
Timeline
Patient Service Specialist
Concentra Urgent Care
01.2021 - Current
Material Handler
Baxter Healthcare
01.2016 - 01.2021
Associate of Science - Healthcare Management
Ultimate Medical Academy