Kitty Holfield
Springfield,MA
Summary
Valued for being professional, adaptable, communicative, and for my effective problem-solving abilities, I help foster an environment of collaboration, raising up others in the workplace so that our combined talents become more than the sum of their parts.
Overview
20
20
years of professional experience
Work History
Sales Floor Supervisor
Valley Fibers Corporation
07.2023 - 07.2026
- Supervised daily sales floor operations, ensuring optimal customer service and product presentation.
- Trained and mentored new staff on sales techniques and company policies to enhance team performance.
- Resolved escalated customer complaints professionally while maintaining company reputation.
- Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
- Demonstrated product and answered questions for prospective customers.
- Implemented loss prevention measures to minimize shrinkage, contributing to improved profitability margins.
- Managed scheduling for optimal staffing levels during peak hours, maximizing efficiency and customer satisfaction.
- Streamlined inventory management for increased product availability and reduced stock discrepancies.
Sales Associate
Arizona Tile LLC
06.2021 - 04.2023
- Maintained knowledge of tile products and industry trends to provide expert recommendations.
- Maintained knowledge of tile and slab products and industry trends to provide expert recommendations.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Processed customer transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales targets and improve store performance.
- Answered customer questions about sizing and merchandise care.
- Coordinated with contractors and fabricators for purchase and pickup.
Education
Certificate of Completion of Hours - Cosmetology
Palomar Institute of Cosmetology
San Marcos, CA07-2009
High School Diploma -
Rancho Buena Vista High School
Vista, CA06-2008
Skills
- Retail staff management
- Strategic selling
- Cash handling and reconciliation
- Keyholder
- Multitasking and prioritizing
- Attention to detail
- Problem-solving
- Critical thinking
- Team collaboration
Timeline
Sales Floor Supervisor
Valley Fibers Corporation
07.2023 - 07.2026
Sales Associate
Arizona Tile LLC
06.2021 - 04.2023
Certificate of Completion of Hours - Cosmetology
Palomar Institute of Cosmetology
High School Diploma -
Rancho Buena Vista High School