Kitzya Galaz
Houston
Summary
Detail-oriented professional with a strong background in hospitality and customer service. Experienced in managing server operations and appointment scheduling, ensuring seamless guest experiences. Committed to fostering positive client relationships and maintaining high service standards.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Hue Salon
Houston, TX
07.2025 - Current
- Managed front desk operations to ensure smooth guest check-in and appointment scheduling.
- Provided exceptional customer service, addressing client inquiries and resolving issues effectively.
- Coordinated salon appointments using scheduling software to optimize staff utilization and client experience.
- Maintained a clean and organized reception area, enhancing overall salon ambiance for clients.
- Assisted in training new reception staff on procedures and customer service protocols.
Server
The Flying Biscuit Cafe
Houston, TX
12.2024 - 06.2025
- Assisted in training new servers on menu knowledge and service standards.
- Resolved customer complaints swiftly, improving overall dining experience and loyalty.
- Maintained cleanliness and organization of dining areas, adhering to health regulations.
- Suggested menu items to guests, driving increased sales through personalized recommendations.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Cyclone Anaya's Restaurant
Houston, TX
01.2023 - 12.2024
- Delivered exceptional customer service, ensuring satisfaction during dining experiences.
- Managed multiple tables efficiently, maintaining prompt order taking and food delivery.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals.
- Processed transactions accurately using point-of-sale systems, enhancing checkout efficiency.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Industrial Engineering
University of Houston
Houston, TX06.2028
High School Diploma -
Lamar High School
Houston06.2023
Skills
- Customer service
- Problem-solving skills
- Scheduling appointments
- Oral and writing communication
- Complex Problem-solving
- Issue handling
- Confidentiality handling
- Exceptional customer service
- Hospitality service expertise
- Safe food handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Hue Salon
07.2025 - Current
Server
The Flying Biscuit Cafe
12.2024 - 06.2025
Server
Cyclone Anaya's Restaurant
01.2023 - 12.2024
Industrial Engineering
University of Houston
High School Diploma -
Lamar High School