Kiya Robertson
Summary
Dynamic Front Office Coordinator at Sun Communities with expertise in customer service and office organization. Proven ability to enhance client satisfaction through effective communication and proactive problem-solving. Skilled in calendar management and record preparation, fostering a collaborative environment that supports team success and resident engagement.
Overview
4
4
years of professional experience
Work History
Front Office Coordinator
Sun Communities
10.2023 - 04.2025
- Assisted in managing front office operations to ensure efficient workflow and customer service.
- Coordinated scheduling for meetings, appointments, and events to optimize time management.
- Supported administrative tasks including filing, data entry, and document preparation for office efficiency.
- Responded to client inquiries promptly, enhancing customer satisfaction through effective communication.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Contributed to a positive work environment by fostering teamwork and assisting colleagues as needed.
Activities Assistant
Inspired Living
01.2021 - 08.2023
- Assisted in planning and organizing recreational activities for residents, enhancing engagement and participation.
- Coordinated schedules and resources for events, ensuring smooth execution and resident satisfaction.
- Developed and maintained positive relationships with residents, fostering a supportive community atmosphere.
- Implemented feedback mechanisms to improve activity offerings based on resident preferences and interests.
- Collaborated with staff to create tailored programs that address diverse resident needs and abilities.
- Trained new volunteers on best practices for facilitating activities, promoting teamwork and consistency.
Education
Nursing
CNA Training And Testing Center
Brandon11-2024
Crystal River Highschool
Crystal River05-2019
Skills
- NetSuite Experience
- Microsoft Experience
- Customer service expertise
- Reception duties
- Front office management
- Calendar management
- Office organization
- Record preparation
Timeline
Front Office Coordinator
Sun Communities
10.2023 - 04.2025
Activities Assistant
Inspired Living
01.2021 - 08.2023
Nursing
CNA Training And Testing Center
Crystal River Highschool
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