Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kiyah Lemley-McManus

Circleville,OH

Summary

Versatile and dedicated, I excelled at Kroger, enhancing customer satisfaction through exceptional service and efficient problem-solving. Skilled in cash handling and customer assistance, I consistently maintained professionalism under pressure, leading to increased loyalty and repeat business. My commitment to excellence and empathy in customer interactions sets me apart.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

2
2
years of professional experience

Work History

Cashier

Kroger
10.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Bakery Clerk

Kroger
10.2022 - Current
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.

Deli Clerk

Kroger
10.2022 - Current
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Coffee Barista

Kroger
10.2022 - Current
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.

Customer Service Representative

Kroger
10.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Logan Elm High School
9575 Tarlton Rd, Circleville, OH 43113-9448 · 7.0
05-2024

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Customer service excellence
  • Cash register operation
  • Payment processing
  • Refunds and exchanges
  • Issue resolution
  • Attention to detail

Accomplishments

  • Promoted to Costumer service after only three mouth time fram for exceptional performance.

Timeline

Cashier

Kroger
10.2022 - Current

Bakery Clerk

Kroger
10.2022 - Current

Deli Clerk

Kroger
10.2022 - Current

Coffee Barista

Kroger
10.2022 - Current

Customer Service Representative

Kroger
10.2022 - Current

High School Diploma -

Logan Elm High School

Similar Profiles

CREATE PROFILE
Kiyah Lemley-McManus