Kiyanna Harvey
Philadelphia,PA
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
DTLR
03.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Security Officer
Securitas Security Services USA
05.2021 - 03.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Receptionist
Temple Hospital
02.2019 - 05.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Representative
Capital Health Regional Medical Center
04.2017 - 02.2019
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Education
Bachelor of Arts - Philosophy
Bucks County Community College
Newtown, PA02-2020
High School Diploma -
Pennsbury High
Fairless Hills, PA05-2015
Skills
- Customer experience
- Store operations
- Stock management
- POS systems operations
Timeline
Assistant Store Manager
DTLR
03.2023 - Current
Security Officer
Securitas Security Services USA
05.2021 - 03.2023
Receptionist
Temple Hospital
02.2019 - 05.2021
Representative
Capital Health Regional Medical Center
04.2017 - 02.2019
Bachelor of Arts - Philosophy
Bucks County Community College
High School Diploma -
Pennsbury High
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