Kiysha Bacon
Convey Health Solutions
Ellabell,GA
10
years of professional experience
Experienced with patient services coordination, ensuring efficient and accurate management of patient schedules and information. Utilizes strong communication and organizational skills to enhance patient satisfaction and office efficiency. Track record of maintaining confidentiality and providing excellent patient service.
Work History
Patient Services Coordinator
2 Years 9 Months- Coordinated patient scheduling to optimize appointment availability and enhance service delivery.
- Maintained accurate patient records in electronic health systems, ensuring compliance with healthcare regulations.
- Assisted patients with inquiries, providing timely information about services and insurance coverage options.
- Collaborated with clinical teams to streamline communication and improve patient care processes.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
Medical Assistant(PAC Team)
1 Year 4 Months- Assisted in patient intake processes, ensuring accurate data entry and documentation compliance.
- Coordinated with healthcare providers to streamline patient scheduling and improve appointment efficiency.
- Educated patients on treatment plans and post-visit care instructions, enhancing overall patient understanding.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Dental Receptionist
3 Years 8 Months- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Coordinated insurance verification processes, ensuring accurate billing and claims submission.
- Assisted in maintaining patient records using dental practice management software for compliance.
- Streamlined front desk procedures, enhancing patient flow and reducing wait times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Teacher's Assistant
3 Years 8 Months- Assisted lead teacher in developing and implementing lesson plans tailored to student needs.
- Supported classroom management by maintaining a positive learning environment for diverse learners.
- Facilitated small group activities, enhancing student engagement and comprehension of core subjects.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
Education
Certified Medical Assistant
Associate of Science
High School Diploma
Skills
Strong organization
Patient registration
Appointment scheduling
Insurance verification
Healthcare systems
Customer service
Follow-up care coordination
HIPAA compliance
Patient education
Timeline
Patient Services Coordinator
Convey Health Solutions
01.2024 - CurrentRead More
Medical Assistant(PAC Team)
HCA Healthcare
07.2022 - 11.2023Read More
Dental Receptionist
Kidz Korner Dentistry
02.2020 - 10.2023Read More
Teacher's Assistant
In His Arms Educational
05.2016 - 01.2020Read More
Pathways Career Center
Certified Medical Assistant
Read More
East Georgia State College
Associate of Science
Read More
Bryan County High School
High School Diploma
Read More